Elgato Facecam not working

Problem: Not activating the Elgato Facecam
ActivePresenter version: 8.5.5 - 64-bit build. (Released: 2022.03.08)
OS: Windows 11

I’m trying this software for screen & webcam capture for teaching, and while it recognizes my regular webcams, it does not activate the Facecam. The Facecam IS in the drop down list, but it just flashes when I select it. I have only found one other report of this on this forum with no resolve. Do you plan on supporting the Facecam or know of a resolve?

Hi,

Could you please share the log file so we can check? To view the log:

  • In Start Page, click Preferences (the Gear icon).
  • Select Miscellaneous.
  • Click View Log.

Watch this video for details: How to Find and Send ActivePresenter's Log File - ActivePresenter 8 - YouTube

Regards,
Quynh

================================
2022-03-31 22:05:56: ActivePresenter 8.5.5 - 64-bit build. (Release Build: 2022.03.08) started
OS: Windows 10 (build 22000), 64-bit edition
CPU Count: 12
Hostname: Laser-Shop. Memory: 32,698 MB. Available: 28,287 MB. Memory Load: 13%
Disk Space: 1,907,711 MB (Free: 791,073 MB)
Project Location: D:\Desktop\YouTube
2022-03-31 22:05:56: TempDir: C:\Users\rfara\AppData\Roaming\ActivePresenter\temp
2022-03-31 22:05:56: Direct3D rendering mode: hardware
2022-03-31 22:05:56: Direct3D device type: 1
2022-03-31 22:05:58: ---------------------LISTING WEBCAMS------------------------
2022-03-31 22:05:58: 1. Elgato Facecam - \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:05:58: --------------------------------------------------------------
2022-03-31 22:05:58: ---------------------LISTING WEBCAMS------------------------
2022-03-31 22:05:58: 1. Elgato Facecam - \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:05:58: --------------------------------------------------------------
2022-03-31 22:05:59: flt sample format is not supported, s16 will be used
2022-03-31 22:05:59: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2022-03-31 22:05:59: Preparing to record audio from: Main Mic (USB Condenser Microphone). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-03-31 22:05:59: Failed to open audio stream to record. Error: Invalid number of channels.
2022-03-31 22:05:59: Preparing to record audio from: Main Mic (USB Condenser Microphone). Channel: 1. Sample rate: 48000. Sample Format: 8
2022-03-31 22:05:59: flt sample format is not supported, s16 will be used
2022-03-31 22:05:59: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2022-03-31 22:05:59: Preparing to record audio from: Main Mic (USB Condenser Microphone). Channel: 1. Sample rate: 48000. Sample Format: 8
2022-03-31 22:06:02: Opening webcam: \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:06:02: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:02: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:02: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:02: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:02: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:02: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:02: RLWebcamImpl failed: Failed to get device capabilities
2022-03-31 22:06:04: Opening webcam: \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:06:04: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:04: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:04: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:04: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:04: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:04: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:04: RLWebcamImpl failed: Failed to get device capabilities
2022-03-31 22:06:07: Opening webcam: \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:06:07: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:07: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:07: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:07: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:07: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:07: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:07: RLWebcamImpl failed: Failed to get device capabilities
2022-03-31 22:06:21: ---------------------LISTING WEBCAMS------------------------
2022-03-31 22:06:21: --------------------------------------------------------------

2022-03-31 22:06:43: ---------------------LISTING WEBCAMS------------------------
2022-03-31 22:06:43: 1. Elgato Facecam - \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:06:43: --------------------------------------------------------------
2022-03-31 22:06:46: Opening webcam: \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:06:46: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:46: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:46: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:46: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:46: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:46: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:46: RLWebcamImpl failed: Failed to get device capabilities
2022-03-31 22:06:47: Opening webcam: \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLWebcamImpl failed: Failed to get device capabilities
2022-03-31 22:06:47: Opening webcam: \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLWebcamImpl failed: Failed to get device capabilities
2022-03-31 22:06:47: Opening webcam: \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLWebcamImpl failed: Failed to get device capabilities
2022-03-31 22:06:47: Opening webcam: \?\usb#vid_0fd9&pid_0078&mi_00#7&30ef0449&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLMFWebcamImpl: Pixel format ignored: {59565955-0000-0010-8000-00aa00389b71}
2022-03-31 22:06:47: RLWebcamImpl failed: Failed to get device capabilities
2022-03-31 22:07:12: ---------------------LISTING WEBCAMS------------------------
2022-03-31 22:07:12: --------------------------------------------------------------

Thanks for sharing the log.

We have just sent an email to ask for your help in checking the problem with our test version.

Regards,

Thank you, I have tried and I don’t have permission to get the file. I sent a request to get permission to download the file from Google drive.

Can you please grant access to the file on your Google Drive? I can’t download it otherwise.

Hi Rich,

As we discussed via email, the problem has been resolved with the test version.
We will integrate this fix in the next update.
Thanks for your help.

Regards,

Hi Rich,

We have just released an update (8.5.6) which includes a fix for the problem.

Regards,