# Creating a symbol from an image **URL:** \ **Category:** Support Questions\ **Created:** [March 24, 2023, 4:49pm UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323 "2023-03-24T16:49:26Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![user2651](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/u/71e660/32.png) [@user2651](https://talk.atomisystems.com/u/user2651)\ **Post date:** [March 24, 2023, 4:49pm UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/1 "2023-03-24T16:49:26Z")
Hi, I am trying to create symbol2 from symbol1, but the symbol2 does not show up. The blue boundary box is visible but not the image. (screenshot) The steps I took: 1. imported resource image, 2. convert to symbol, name it symbol1 (checked on Create Playback, checked on Fit to content. 3. click ok. 4. exported the symbol1, named it symbol2, save. 5. imported the symbol by clicking the “S” with the circle icon. 6. selected the symbol2.saolasym 7. It shows the blue boundary box but it does not show the image. I am not sure if I am missing something. I would appreciate any suggestions. [SymbolTest.zip](https://talk.atomisystems.com/uploads/short-url/pIInqpnk5wikEm5GNNsF3JCHhgX.zip) (11.9 KB) ![Screenshot](https://talk.atomisystems.com/uploads/default/original/2X/1/14d68c3a8067861af200973b63365e7b7eb9c3fe.png) ---
**Author:** ![ToanLS](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/t/46a35a/32.png) [@ToanLS](https://talk.atomisystems.com/u/ToanLS)\ **Post date:** [March 25, 2023, 3:28pm UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/2 "2023-03-25T15:28:55Z")
Hi, The symbol2 doesn’t contain any element. You can enter it editing mode (by double-clicking it in Resources pane, or right-click it on Canvas \> Edit Symbol. I’ve tried your steps (export symbol1 to a file and import it again as a new symbol) but it works fine. Can you please try again? Regards ---
**Author:** ![user2651](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/u/71e660/32.png) [@user2651](https://talk.atomisystems.com/u/user2651)\ **Post date:** [March 25, 2023, 8:20pm UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/3 "2023-03-25T20:20:10Z")
I followed the same steps, but the new symbol I imported isn’t containing any element. When I draw the circle on the canvas, and follow the steps. It works. However, I cannot figure out when I save the image as a symbol, it will not work. Here is an attachment of the one I draw the circle on the stage. [shapeSymbol.zip](https://talk.atomisystems.com/uploads/short-url/6Ysj0CVu2ZGVmE58qW3PzjTHkbk.zip) (9.5 KB) ---
**Author:** ![ToanLS](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/t/46a35a/32.png) [@ToanLS](https://talk.atomisystems.com/u/ToanLS)\ **Post date:** [March 28, 2023, 3:55am UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/4 "2023-03-28T03:55:48Z")
Hi @user2651, Can you please share the log file so that we can check. The log file `Saola Animate.log` can be found in the following folder: - On Windows: `%APPDATA%\ATOMI\Saola Animate` - On macOS: `/Users//Library/Application Support/ATOMI/Saola Animate` Regards ---
**Author:** ![user2651](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/u/71e660/32.png) [@user2651](https://talk.atomisystems.com/u/user2651)\ **Post date:** [March 29, 2023, 12:31am UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/5 "2023-03-29T00:31:26Z")
Hi @ToanLS Attached is my log. [Saola Animate.log](https://talk.atomisystems.com/uploads/short-url/ma90zQeQZZNGFTuQQIY2GJT6lge.log) (1.7 MB) ---
**Author:** ![ToanLS](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/t/46a35a/32.png) [@ToanLS](https://talk.atomisystems.com/u/ToanLS)\ **Post date:** [March 29, 2023, 4:55am UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/6 "2023-03-29T04:55:08Z")
Hi, It seems that it’s a bug when exporting a symbol on macOS. We’re checking and will get back to you soon. Regards ---
**Author:** ![user2651](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/u/71e660/32.png) [@user2651](https://talk.atomisystems.com/u/user2651)\ **Post date:** [March 29, 2023, 5:44am UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/7 "2023-03-29T05:44:14Z")
Thank you. I had no idea there was a log. In the log, what do you search for that indicates there is a bug? (i.e. Is there a code or symbol that indicates there is a bug?) ---
**Author:** ![ToanLS](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/t/46a35a/32.png) [@ToanLS](https://talk.atomisystems.com/u/ToanLS)\ **Post date:** [March 29, 2023, 6:31am UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/8 "2023-03-29T06:31:02Z")
There are some “missing resource file” lines in the log. It means that the image resource wasn’t exported successfully when exporting the symbol. We can also reproduce the issue in our tests on macOS machines. ---
**Author:** ![ToanLS](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/t/46a35a/32.png) [@ToanLS](https://talk.atomisystems.com/u/ToanLS)\ **Post date:** [March 30, 2023, 8:41am UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/9 "2023-03-30T08:41:49Z")
Hi @user2651, We’ll release an update to fix this issue next week. Regards ---
**Author:** ![user2651](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/u/71e660/32.png) [@user2651](https://talk.atomisystems.com/u/user2651)\ **Post date:** [March 30, 2023, 6:18pm UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/10 "2023-03-30T18:18:12Z")
Hi @ToanLS Thank you so much, I really appreciate it. When you do the tests, do you test different formats? (i.e png, jpg)? I did a test on jpg, and I got the same results. ---
**Author:** ![ToanLS](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/t/46a35a/32.png) [@ToanLS](https://talk.atomisystems.com/u/ToanLS)\ **Post date:** [April 3, 2023, 2:35am UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/11 "2023-04-03T02:35:05Z")
Yes, it occurs with any resources in the symbol. Regards ---
**Author:** ![PhuongThuy\_Le](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/phuongthuy_le/32/6090_2.png) [@PhuongThuy\_Le](https://talk.atomisystems.com/u/PhuongThuy_Le)\ **Post date:** [April 6, 2023, 1:56am UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/12 "2023-04-06T01:56:32Z")
Hi @user2651, I want to inform you that a fix for this issue has been released in Saola Animate update 3.1.3. Kindly check it out! Regards, Thuy ---
**Author:** ![user2651](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/u/71e660/32.png) [@user2651](https://talk.atomisystems.com/u/user2651)\ **Post date:** [April 6, 2023, 4:52pm UTC](https://talk.atomisystems.com/t/creating-a-symbol-from-an-image/7323/13 "2023-04-06T16:52:56Z")
Hi @PhuongThuy_Le and @ToanLS Thank you so much. I really appreciate your help.