Crashes when I try to record audio

Problem: Whenever I try to record new audio or record over existing audio the program crashes immediately when I click on the red microphone icon.

ActivePresenter version: 8.3.2

OS: macOS 13.2.1

Notes: This has happened multiple times with multiple presentations. I restarted my computer and it still happened. Any help would be greatly appreciated.

Hi Justin,

Thanks for contacting us.
Please share the ActivePresenter log file so we can check? To view the log:

  • In the Start Page, click Preferences (the Gear icon)
  • Select Miscellaneous.
  • Click View Log.

Besides, if you see the crash report dialog appear like below:

Please select Report… then send the report content to us, so we can analyze the issue further.

Best regards,