Problem: Whenever I try to record new audio or record over existing audio the program crashes immediately when I click on the red microphone icon.
ActivePresenter version: 8.3.2
OS: macOS 13.2.1
Notes: This has happened multiple times with multiple presentations. I restarted my computer and it still happened. Any help would be greatly appreciated.
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Please share the ActivePresenter log file so we can check? To view the log:
- In the Start Page, click Preferences (the Gear icon)
- Select Miscellaneous.
- Click View Log.
Besides, if you see the crash report dialog appear like below:
Please select Report… then send the report content to us, so we can analyze the issue further.