Hi guys ActivePresenter.log (1.6 MB)
I’m having some problems with the program, constant crashes …
I would like you to take a look …
I am forwarding the log. to help.
It gives no message, just hangs and it is necessary to restart the program … this is being constant.
The crash happens when I play the project to start the video cropping work.
Does the issue happen with every projects or just a specific one? And, can you please confirm that your computer has a new audio device?
I would like to thank you promptly and apologize for being slow to respond …
As for the first question, yes, it happened in every project.
However, when I forwarded the system log, I realized that the problem could be related to the sound application, so I did a fresh install of Realtek and everything was fixed.
Now working normally, it should be a conflict with a drive that was installed on my new machine.
Thank you very much and a hug to all and a happy Father’s Day … which is today here in Brazil.
We are glad to hear that the problem has been resolved.
Happy Father’s Day