Captura de Tela fica preta

Problem: A gravação da tela fica preta

ActivePresenter version: 8.5.4

OS: Windows 8.1

Notes: Já usei o Active Presenter outras vezes, porém, nunca tive esse problema: Quando tento gravar vídeos fazendo a captura de tela, fica preta e sem áudio. Ou seja, não consigo gravar. O que pode está acontecendo? Obrigado.

Hi,

ActivePresenter stores large audio/video resources of a project in an external data folder named PROJECT_FILE_files.
Please make sure that you do not delete this folder. Besides, when copying, moving or renaming a project file, please make sure to copy, move, or rename its data folder (if any) accordingly.

If that’s not the case, please send us the log of ActivePresenter so that we can check.
To view the log, in Start Page , click Preferences (the Gear icon) > Miscellaneous > View Log . If the log file is large, you can send it to: support@atomisystems.com

Regards,
Hang