Cannot create project with specified name


ActivePresenter Version: latest

OS: Windows


Another error is


That means ActivePresenter doesn’t have enough permission to write to that location. Please try to change the permission or run the program as Administrator to overcome the issue.



The problem may come from Windows or ActivePresenter depends on PCs.

Check if it is a Windows problem:

Open your web browser and press Ctrl+ S, the save the file to Documents folder: C:\Users<your_user_name>\Documents.

If you can not save the file, so it is a Windows problem.

There are some tricks to fix this problem on Microsoft forum at:

If the problem persists, you can try the steps as the case of an ActivePresenter problem.

An ActivePresenter problem:

I am not sure if it is actually an problem of ActivePresenter but the following workaround will help:

  • Create an data folder outside the Document folder, for example a folder named ActivePresenter on Desktop.
  • Inside that folder, create two folder: ActivePresenter Projects and ActivePresenter Templates.
  • Start ActivePresenter, click Preferences (the Gear icon) > General and set Project Location and Template Location to these folders.
  • Click OK and restart the program.