Cannot create project with specified name

ActivePresenter Support Questions
1

Problem:

IMG-20190120-WA0007
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ActivePresenter Version: latest

OS: Windows

Notes:

2

Another error is

IMG-20190121-WA0000
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3

Hi,

That means ActivePresenter doesn’t have enough permission to write to that location. Please try to change the permission or run the program as Administrator to overcome the issue.

Regards,

4

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image1920×1200 318 KB

5

Hi,

The problem may come from Windows or ActivePresenter depends on PCs.

Check if it is a Windows problem:

Open your web browser and press Ctrl+ S, the save the file to Documents folder: C:\Users<your_user_name>\Documents.

If you can not save the file, so it is a Windows problem.

There are some tricks to fix this problem on Microsoft forum at: https://answers.microsoft.com/en-us/windows/forum/all/i-cant-save-in-my-documents-folder/b3857a15-5cb6-4819-94ae-cee0128a9178

If the problem persists, you can try the steps as the case of an ActivePresenter problem.

An ActivePresenter problem:

I am not sure if it is actually an problem of ActivePresenter but the following workaround will help:

  • Create an data folder outside the Document folder, for example a folder named ActivePresenter on Desktop.
  • Inside that folder, create two folder: ActivePresenter Projects and ActivePresenter Templates.
  • Start ActivePresenter, click Preferences (the Gear icon) > General and set Project Location and Template Location to these folders.
  • Click OK and restart the program.

Regards,

6

I’m sad today, don’t you want to watch it

sad
sad2720×1500 408 KB

activepresenter it says could not create project file with specified name the reason for my error this time is I will tell the you that the day before the video is done I edit and edit, then I publish the video before publishing so i play games with software after realizing i found activepresenter affected by heavy game after reinstalling activepresenter press spin it says could not create project file with specified name i’m very sad you can help can i fix the error?

7

Hi Princess_Michi,

Are you using any Anti-virus software? If yes, please make sure that it doesn’t block ActivePresenter from writing to the Documents folder.
You can also try changing the default project location to a different folder in ActivePresenter > Preferences > General > Project Location to see if it helps.

Regards,

1 Like
8

operation successful

Thanks