ActivePresenter Saola Animate Pricing Download

Cannot create project with specified name

ActivePresenter Support Questions
#1

Problem:

IMG-20190120-WA0007
IMG-20190120-WA00071152×648 89.5 KB

ActivePresenter Version: latest

OS: Windows

Notes:

#2

Another error is

IMG-20190121-WA0000
IMG-20190121-WA00001152×648 33.2 KB

#3

Hi,

That means ActivePresenter doesn’t have enough permission to write to that location. Please try to change the permission or run the program as Administrator to overcome the issue.

Regards,

#4

image
image1920×1200 318 KB

#5

Hi,

The problem may come from Windows or ActivePresenter depends on PCs.

Check if it is a Windows problem:

Open your web browser and press Ctrl+ S, the save the file to Documents folder: C:\Users<your_user_name>\Documents.

If you can not save the file, so it is a Windows problem.

There are some tricks to fix this problem on Microsoft forum at: https://answers.microsoft.com/en-us/windows/forum/all/i-cant-save-in-my-documents-folder/b3857a15-5cb6-4819-94ae-cee0128a9178

If the problem persists, you can try the steps as the case of an ActivePresenter problem.

An ActivePresenter problem:

I am not sure if it is actually an problem of ActivePresenter but the following workaround will help:

  • Create an data folder outside the Document folder, for example a folder named ActivePresenter on Desktop.
  • Inside that folder, create two folder: ActivePresenter Projects and ActivePresenter Templates.
  • Start ActivePresenter, click Preferences (the Gear icon) > General and set Project Location and Template Location to these folders.
  • Click OK and restart the program.

Regards,