Bugs in Video Recording Setting and Playhead of Timeline

ActivePresenter Support Questions
1

I have been using activepresenters for years now. I was very excited to use Activepresenter 9 when it came out, but was very disappointed in it. I use this software for video recording purposes only. My default video recording settings are:

Video Codec: H.264/MPEG-4 AVC
Frame Rate: 60
Quality: 100
Use Direct3D for recording screen
Audio Codec: 16-bit PCM
Sample Rate: 48000Hz
Channel: Stereo

Now I have been using this setting for years with various activepresenter versions and I faced no problem. In this latest update, whenever i set the Quality to 100 and select save it automatically rolls back to 90. As a result, recording quality is not 100 with this version. Even if i set the quality to 100 before each recording it doesn’t work. As soon as I click the save button in the recording setting, the quality gets reset to 90.

Second issue is while editing the video after recording is completed. Playhead of the timeline does not move when the play button is pressed at the later half of the video irrespective of its length. My videos are generally 2-2.30 hrs long, yet in video of any length this happens. After clicking the play button, audio and video plays but the playhead remains at its position. It creates difficulty in editing videos.

Kindly please look into the matter and resolve it as soon as possible. In the meantime I have no other option than to reinstall the older version and use it.

2

Hi Arnit,

We are working to fix the first issue.
Regarding the second one, can you please share the log of ActivePresenter so we can check?
To view the log, click ActivePresenter > Preferences > Miscellaneous > View Log.

Regards,

3

2022-10-17 18:14:02: ActivePresenter 9.0.1 - 64-bit build. (Release Build: 2022.10.06) started
OS: Windows 10 (build 19044), 64-bit edition
CPU Count: 4
Hostname: LAPTOP-69JHKD8Q. Memory: 3,964 MB. Available: 667 MB. Memory Load: 83%
Disk Space: 307,604 MB (Free: 248,323 MB)
Project Location: C:\Users\arups\Documents\ActivePresenter
2022-10-17 18:14:02: TempDir: C:\Users\arups\AppData\Roaming\ActivePresenter\temp
2022-10-17 18:14:02: -----------------LISTING GRAPHICS DEVICES---------------------
2022-10-17 18:14:02: DXGIAdapter: Intel(R) HD Graphics 620 (0-57062)
2022-10-17 18:14:02: DXGIAdapter: Microsoft Basic Render Driver (0-57900)
2022-10-17 18:14:02: DXGIAdapter Intel(R) HD Graphics 620 (0-57062) is used.
2022-10-17 18:14:02: --------------------------------------------------------------
2022-10-17 18:14:05: ---------------------LISTING AUDIO DEVICES------------------------
2022-10-17 18:14:05: Speaker/Headphone (Realtek(R) Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{11b93e46-2dec-4e83-95fd-8d983027d125})
2022-10-17 18:14:05: Stereo Mix (Realtek(R) Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{c6868cc3-67b0-4602-aacd-e6365c7ae04e})
2022-10-17 18:14:05: Microphone (Realtek(R) Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{dcdc6fbb-3d9d-4871-b4e6-dabf0838ec9c})
2022-10-17 18:14:05: --------------------------------------------------------------
2022-10-17 18:14:08: ---------------------LISTING WEBCAMS------------------------
2022-10-17 18:14:08: 1. HP TrueVision HD Camera - \?\usb#vid_0408&pid_5365&mi_00#6&76fa8eb&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-10-17 18:14:08: --------------------------------------------------------------
2022-10-17 18:14:55: Checking updates for ActivePresenter v9.0.1…
2022-10-17 18:15:03: Encoder: Windows Media Foundation, Codecs: 10001 10002
2022-10-17 18:15:13: Encoder: Windows Media Foundation, Codecs: 10001 10002
2022-10-17 18:15:24: Encoder: Windows Media Foundation, Codecs: 10001 10002
2022-10-17 18:15:43: MKAudioRecorder::Open: Device: {0.0.0.00000000}.{11b93e46-2dec-4e83-95fd-8d983027d125}, File: C:\Users\arups\AppData\Roaming\ActivePresenter\temp\rl_20221017_181543_rg0cuji0w9.wav, Params: codec: 0, format: Sample Format 5, channel: 2, frame_size: 0, rate: 48000.000000, bit_rate: 0, quality: 0
2022-10-17 18:15:43: Probing to record audio from: Speaker/Headphone (Realtek(R) Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 1
2022-10-17 18:15:44: Open audio device successes!
2022-10-17 18:15:44: flt sample format is not supported, s16 will be used
2022-10-17 18:18:29: Start capturing. Mode: Full motion. Capture Size: (1366, 768)
2022-10-17 18:18:31: MKScreenRecorder::Open: Engine:2, File: C:\Users\arups\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\video_20221017_18-18-31.mp4, Params: codec: 10001, format: NV12, width: 1366, height: 768, color_range: 8, rate: 60.000000, bit_rate: 0, quality: 90
2022-10-17 18:18:31: Encoder: - h264_mf
2022-10-17 18:18:32: MKAudioRecorder::Open: Device: {0.0.0.00000000}.{11b93e46-2dec-4e83-95fd-8d983027d125}, File: C:\Users\arups\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\audio_2_20221017_18-18-32.wav, Params: codec: 0, format: Sample Format 5, channel: 2, frame_size: 0, rate: 48000.000000, bit_rate: 0, quality: 0
2022-10-17 18:18:32: Probing to record audio from: Speaker/Headphone (Realtek(R) Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 1
2022-10-17 18:18:32: Open audio device successes!
2022-10-17 18:18:32: flt sample format is not supported, s16 will be used
2022-10-17 18:32:03: MKScreenCaptureD2DImpl:StopCapture Frame: 21007, Drop: 16, Encoded FPS 26.034818, Captured FPS 26.036057, Time: 806.842603s
2022-10-17 18:32:05: Recorded video data size: 406.7 MB
2022-10-17 18:32:05: ProcessRecordedAudio: duration (ms) 808658
2022-10-17 18:32:19: PrepareRibbonBar: 11615ms
2022-10-17 18:32:56: Render Project Size: 1366 x 768
2022-10-17 18:32:56: Threads Used: 1 / 4, Memory Available: 672/3,964
2022-10-17 18:32:56: Probing to play audio from: Speaker/Headphone (Realtek(R) Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-17 18:32:56: Open audio device successes!
2022-10-17 18:33:17: Render Project Size: 1366 x 768
2022-10-17 18:33:17: Threads Used: 1 / 4, Memory Available: 1,306/3,964
2022-10-17 18:33:17: Probing to play audio from: Speaker/Headphone (Realtek(R) Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-17 18:33:17: Open audio device successes!
2022-10-17 18:33:26: Render Project Size: 1366 x 768
2022-10-17 18:33:26: Threads Used: 1 / 4, Memory Available: 1,286/3,964
2022-10-17 18:33:26: Probing to play audio from: Speaker/Headphone (Realtek(R) Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-17 18:33:26: Open audio device successes!
2022-10-17 19:32:38: Opening project: E:\Ancient History Praveen Dixit Sir Class-2.approj
2022-10-17 19:33:53: Render Project Size: 1366 x 768
2022-10-17 19:33:53: Threads Used: 1 / 4, Memory Available: 969/3,964
2022-10-17 19:33:53: Probing to play audio from: Speaker/Headphone (Realtek(R) Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-17 19:33:54: Open audio device successes!
2022-10-17 19:34:20: Render Project Size: 1366 x 768
2022-10-17 19:34:20: Threads Used: 1 / 4, Memory Available: 811/3,964
2022-10-17 19:34:20: Probing to play audio from: Speaker/Headphone (Realtek(R) Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-17 19:34:21: Open audio device successes!
2022-10-17 19:34:46: Render Project Size: 1366 x 768
2022-10-17 19:34:46: Threads Used: 1 / 4, Memory Available: 860/3,964
2022-10-17 19:34:46: Probing to play audio from: Speaker/Headphone (Realtek(R) Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-17 19:34:46: Open audio device successes!
2022-10-17 19:35:08: Render Project Size: 1366 x 768
2022-10-17 19:35:08: Threads Used: 1 / 4, Memory Available: 863/3,964
2022-10-17 19:35:08: Probing to play audio from: Speaker/Headphone (Realtek(R) Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-17 19:35:08: Open audio device successes!

4

This log is from another laptop of mine coz the one in which i usually work have the previous version of activepresenter. Even in this laptop issue is same. So its not the problem of laptop its the bug in this version itself

5

I know the log which i sent earlier was from a low end device as the regular device where i use activepresenter had the older version installed with the personalised settings. But let me share the log from the regular device which i use. Will macbook pro suffice?

6

================================

2022-10-19 10:16:09: ActivePresenter 9.0.1 - 64-bit build. (Release Build: 2022.10.06) started

OS: macOS Monterey Version 12.6 (Build 21G115)

CPU Count: 8

Hostname: Arnits-MacBook-Pro. Memory: 15,764 MB. Available: 10,711 MB. Memory Load: 32%

Disk Space: 471,482 MB (Free: 145,122 MB)

Project Location: /Users/arnitdey/Documents/ActivePresenter/

2022-10-19 10:16:09: TempDir: /Users/arnitdey/Library/Application Support/ActivePresenter/temp

2022-10-19 10:16:09: ---------------------LISTING AUDIO DEVICES------------------------

2022-10-19 10:16:09: MacBook Pro Microphone (API: Core Audio, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: 51)

2022-10-19 10:16:09: MacBook Pro Speakers (API: Core Audio, Input: 0, Output: 2, Rate: 48000, Loopback: false, Default Output: true, ID: 44)

2022-10-19 10:16:09: --------------------------------------------------------------

2022-10-19 10:16:42: Opening project: /Users/arnitdey/Documents/active/73.approj

2022-10-19 10:16:42: Warning: Resource file not found: /Users/arnitdey/Documents/active/73_files/10000_Video_001.mkv

2022-10-19 10:16:43: PrepareRibbonBar: 823ms

2022-10-19 10:16:43: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null

2022-10-19 10:16:44: RLMedia: No accelerated colorspace conversion found from yuv420p to argb.

2022-10-19 10:16:44: RLMedia: No accelerated colorspace conversion found from yuv420p to argb.

2022-10-19 10:16:58: Render Project Size: 1366 x 768

2022-10-19 10:16:58: Threads Used: 1 / 8, Memory Available: 9,811/15,764

2022-10-19 10:16:58: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:16:58: Open audio device successes!

2022-10-19 10:17:07: Render Project Size: 1366 x 768

2022-10-19 10:17:07: Threads Used: 1 / 8, Memory Available: 9,691/15,765

2022-10-19 10:17:07: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:17:07: Open audio device successes!

2022-10-19 10:17:20: Render Project Size: 1366 x 768

2022-10-19 10:17:20: Threads Used: 1 / 8, Memory Available: 9,642/15,765

2022-10-19 10:17:20: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:17:20: Open audio device successes!

2022-10-19 10:17:52: ActivePresenter 9.0.1 (Release Build: 2022.10.06) shut down

================================

2022-10-19 10:18:02: ActivePresenter 9.0.1 - 64-bit build. (Release Build: 2022.10.06) started

OS: macOS Monterey Version 12.6 (Build 21G115)

CPU Count: 8

Hostname: Arnits-MacBook-Pro. Memory: 15,765 MB. Available: 10,571 MB. Memory Load: 32%

Disk Space: 471,482 MB (Free: 147,805 MB)

Project Location: /Users/arnitdey/Documents/ActivePresenter/

2022-10-19 10:18:02: TempDir: /Users/arnitdey/Library/Application Support/ActivePresenter/temp

2022-10-19 10:18:02: ---------------------LISTING AUDIO DEVICES------------------------

2022-10-19 10:18:02: MacBook Pro Microphone (API: Core Audio, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: 51)

2022-10-19 10:18:02: MacBook Pro Speakers (API: Core Audio, Input: 0, Output: 2, Rate: 48000, Loopback: false, Default Output: true, ID: 44)

2022-10-19 10:18:02: --------------------------------------------------------------

2022-10-19 10:18:05: Opening project: /Users/arnitdey/Documents/active/73.approj

2022-10-19 10:18:05: Warning: Resource file not found: /Users/arnitdey/Documents/active/73_files/10000_Video_001.mkv

2022-10-19 10:18:06: PrepareRibbonBar: 625ms

2022-10-19 10:18:06: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null

2022-10-19 10:18:06: RLMedia: No accelerated colorspace conversion found from yuv420p to argb.

2022-10-19 10:18:06: RLMedia: No accelerated colorspace conversion found from yuv420p to argb.

2022-10-19 10:18:16: Render Project Size: 1366 x 768

2022-10-19 10:18:16: Threads Used: 1 / 8, Memory Available: 9,119/15,764

2022-10-19 10:18:16: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:18:16: Open audio device successes!

2022-10-19 10:18:29: Render Project Size: 1366 x 768

2022-10-19 10:18:29: Threads Used: 1 / 8, Memory Available: 7,848/15,765

2022-10-19 10:18:29: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:18:29: Open audio device successes!

2022-10-19 10:18:36: Render Project Size: 1366 x 768

2022-10-19 10:18:36: Threads Used: 1 / 8, Memory Available: 8,435/15,769

2022-10-19 10:18:36: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:18:36: Open audio device successes!

2022-10-19 10:18:45: Render Project Size: 1366 x 768

2022-10-19 10:18:45: Threads Used: 1 / 8, Memory Available: 8,375/15,769

2022-10-19 10:18:45: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:18:45: Open audio device successes!

7

kindly provide both apple and windows version of activepresenter 9.0.2 setup.

and one humble request please bring a apple silicon version of this software which can record system audio by default just like in windows.

8

Hi Anirt,

Can you please let me know does the test version for Windows that I shared works or not? I will share the test version for macOS shortly.

Regards,

9

The quality of video recording setting is resolved in this test version.
But the playhead issue is still there. I will share the log too.

10

================================
2022-10-19 07:21:36: ActivePresenter 8.5.8 - 64-bit build. (Release Build: 2022.07.28) started
OS: Windows 10 (build 22621), 64-bit edition
CPU Count: 8
Hostname: HP-Pavilion-15-cc1xx. Memory: 16,270 MB. Available: 13,048 MB. Memory Load: 19%
Disk Space: 457,049 MB (Free: 136,554 MB)
Project Location: C:\Users\HP\Documents\ActivePresenter
2022-10-19 07:21:36: TempDir: C:\Users\HP\AppData\Roaming\ActivePresenter\temp
2022-10-19 07:21:36: Direct3D rendering mode: hardware
2022-10-19 07:21:36: Direct3D device type: 1
2022-10-19 07:27:52: ---------------------LISTING WEBCAMS------------------------
2022-10-19 07:27:52: 1. HP Wide Vision HD Camera - \?\usb#vid_04f2&pid_b5d6&mi_00#6&103edfd7&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-10-19 07:27:52: --------------------------------------------------------------
2022-10-19 07:27:52: ---------------------LISTING WEBCAMS------------------------
2022-10-19 07:27:52: 1. HP Wide Vision HD Camera - \?\usb#vid_04f2&pid_b5d6&mi_00#6&103edfd7&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-10-19 07:27:52: --------------------------------------------------------------
2022-10-19 07:27:52: flt sample format is not supported, s16 will be used
2022-10-19 07:27:52: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2022-10-19 07:27:52: Preparing to record audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 07:27:52: flt sample format is not supported, s16 will be used
2022-10-19 07:27:52: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2022-10-19 07:27:52: Preparing to record audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 07:28:13: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1366, 768)
2022-10-19 07:28:13: Video Codec: h264_mf. Expecting FPS: 60.00
2022-10-19 07:28:13: Video will be recorded to: C:\Users\HP\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\video_20221019_07-28-13.mkv
2022-10-19 07:28:13: bgr24 pixel format is not supported, nv12 will be used
2022-10-19 07:28:13: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2022-10-19 07:28:13: flt sample format is not supported, s16 will be used
2022-10-19 07:28:13: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2022-10-19 07:28:13: Audio 2 will be recorded to: C:\Users\HP\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\audio_20221019_07-28-13.wav
2022-10-19 07:28:13: Preparing to record audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 07:28:17: Waiting to start in 3349
2022-10-19 10:39:05: PrepareRibbonBar: 772ms
2022-10-19 10:39:03: Stop video recording. Frames recorded: 298434. Dropped: 24. Duration: 11446366. Average FPS: 26.07
2022-10-19 10:39:03: Recorded video data size: 4053746 KB
2022-10-19 10:39:04: AddVideo2Slide: Time spend: 298 ms
2022-10-19 10:39:04: ProcessRecordedAudio: duration (ms) 11446462.292000
2022-10-19 10:39:07: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2022-10-19 10:41:46: Render Project Size: 1366 x 768
2022-10-19 10:41:46: Threads Used: 4 / 8, Memory Available: 10,407/16,270
2022-10-19 10:41:46: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:41:46: Audio frames decoding started.
2022-10-19 10:41:46: Video frames decoding started.
2022-10-19 10:41:46: No stream found
2022-10-19 10:41:56: Render Project Size: 1366 x 768
2022-10-19 10:41:56: Threads Used: 4 / 8, Memory Available: 10,335/16,270
2022-10-19 10:41:56: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:41:56: Audio frames decoding started.
2022-10-19 10:41:56: Video frames decoding started.
2022-10-19 10:41:56: No stream found
2022-10-19 10:42:57: Render Project Size: 1366 x 768
2022-10-19 10:42:57: Threads Used: 4 / 8, Memory Available: 10,412/16,270
2022-10-19 10:42:57: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:42:57: Audio frames decoding started.
2022-10-19 10:42:57: Video frames decoding started.
2022-10-19 10:42:57: No stream found
2022-10-19 10:46:53: Render Project Size: 1366 x 768
2022-10-19 10:46:53: Threads Used: 4 / 8, Memory Available: 10,921/16,270
2022-10-19 10:46:53: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:46:53: Audio frames decoding started.
2022-10-19 10:46:53: Video frames decoding started.
2022-10-19 10:46:53: No stream found
2022-10-19 10:47:01: Render Project Size: 1366 x 768
2022-10-19 10:47:01: Threads Used: 4 / 8, Memory Available: 10,847/16,270
2022-10-19 10:47:01: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:47:01: Audio frames decoding started.
2022-10-19 10:47:01: Video frames decoding started.
2022-10-19 10:47:02: No stream found
2022-10-19 10:47:17: Render Project Size: 1366 x 768
2022-10-19 10:47:17: Threads Used: 4 / 8, Memory Available: 10,858/16,270
2022-10-19 10:47:17: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:47:17: Audio frames decoding started.
2022-10-19 10:47:17: Video frames decoding started.
2022-10-19 10:47:17: No stream found
2022-10-19 10:47:35: Render Project Size: 1366 x 768
2022-10-19 10:47:35: Threads Used: 4 / 8, Memory Available: 10,885/16,270
2022-10-19 10:47:35: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:47:35: Audio frames decoding started.
2022-10-19 10:47:35: Video frames decoding started.
2022-10-19 10:47:35: No stream found
2022-10-19 10:47:55: Render Project Size: 1366 x 768
2022-10-19 10:47:55: Threads Used: 4 / 8, Memory Available: 10,958/16,270
2022-10-19 10:47:55: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:47:55: Audio frames decoding started.
2022-10-19 10:47:55: Video frames decoding started.
2022-10-19 10:47:55: No stream found
2022-10-19 10:48:18: Opening project: C:\Users\HP\Documents\ActivePresenter\119.approj
2022-10-19 10:48:18: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2022-10-19 10:48:31: Opening project: C:\Users\HP\Documents\ActivePresenter\118.approj
2022-10-19 10:48:38: Opening project: C:\Users\HP\Documents\ActivePresenter\117.approj
2022-10-19 10:48:39: Warning: Resource file not found: C:\Users\HP\Documents\ActivePresenter\117_files\10000_Video_001.mkv
2022-10-19 10:48:39: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null
2022-10-19 10:48:42: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2022-10-19 10:48:44: Render Project Size: 1366 x 768
2022-10-19 10:48:44: Threads Used: 4 / 8, Memory Available: 10,726/16,270
2022-10-19 10:48:44: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:48:44: Audio frames decoding started.
2022-10-19 10:48:44: Video frames decoding started.
2022-10-19 10:48:49: Render Project Size: 1366 x 768
2022-10-19 10:48:49: Threads Used: 4 / 8, Memory Available: 10,682/16,270
2022-10-19 10:48:49: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:48:49: Audio frames decoding started.
2022-10-19 10:48:49: Video frames decoding started.
2022-10-19 10:48:53: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2022-10-19 10:48:55: Render Project Size: 1366 x 768
2022-10-19 10:48:55: Threads Used: 4 / 8, Memory Available: 10,680/16,270
2022-10-19 10:48:55: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2022-10-19 10:48:55: Audio frames decoding started.
2022-10-19 10:48:55: Video frames decoding started.
2022-10-19 10:49:49: ActivePresenter 8.5.8 (Release Build: 2022.07.28) shut down

================================
2022-10-19 13:29:59: ActivePresenter 8.5.8 - 64-bit build. (Release Build: 2022.07.28) started
OS: Windows 10 (build 22621), 64-bit edition
CPU Count: 8
Hostname: HP-Pavilion-15-cc1xx. Memory: 16,270 MB. Available: 12,285 MB. Memory Load: 24%
Disk Space: 457,049 MB (Free: 131,667 MB)
Project Location: C:\Users\HP\Documents\ActivePresenter
2022-10-19 13:29:59: TempDir: C:\Users\HP\AppData\Roaming\ActivePresenter\temp
2022-10-19 13:29:59: Direct3D rendering mode: hardware
2022-10-19 13:29:59: Direct3D device type: 1
2022-10-19 13:34:35: Checking updates for ActivePresenter v8.5.8…
2022-10-19 13:34:35: Checking updates, creating task…
2022-10-19 13:34:36: New updates available: 9.0.1
2022-10-19 13:34:43: ActivePresenter 8.5.8 (Release Build: 2022.07.28) shut down

================================
2022-10-19 13:47:38: ActivePresenter 9.0.2 - 64-bit build. (Release Build: 2022.10.20) started
OS: Windows 11 (build 22621), 64-bit edition
CPU Count: 8
Hostname: HP-Pavilion-15-cc1xx. Memory: 16,270 MB. Available: 12,575 MB. Memory Load: 22%
Disk Space: 457,049 MB (Free: 132,351 MB)
Project Location: C:\Users\HP\Documents\ActivePresenter
2022-10-19 13:47:38: TempDir: C:\Users\HP\AppData\Roaming\ActivePresenter\temp
2022-10-19 13:47:38: -----------------LISTING GRAPHICS DEVICES---------------------
2022-10-19 13:47:38: DXGIAdapter: Intel(R) UHD Graphics 620 (0-62921)
2022-10-19 13:47:38: DXGIAdapter: NVIDIA GeForce 940MX (0-63900)
2022-10-19 13:47:38: DXGIAdapter: Microsoft Basic Render Driver (0-63784)
2022-10-19 13:47:38: DXGIAdapter Intel(R) UHD Graphics 620 (0-62921) is used.
2022-10-19 13:47:38: --------------------------------------------------------------
2022-10-19 13:47:39: ---------------------LISTING AUDIO DEVICES------------------------
2022-10-19 13:47:39: Speaker/Headphone (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{88271f30-b5cc-40dc-83b1-3f3c83a31374})
2022-10-19 13:47:39: Microphone Array (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{03331a54-daf8-4d9d-a88a-0d6748f5fd44})
2022-10-19 13:47:39: --------------------------------------------------------------
2022-10-19 13:47:40: ---------------------LISTING WEBCAMS------------------------
2022-10-19 13:47:40: 1. HP Wide Vision HD Camera - \?\usb#vid_04f2&pid_b5d6&mi_00#6&103edfd7&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-10-19 13:47:40: --------------------------------------------------------------
2022-10-19 13:47:43: PrepareRibbonBar: 1439ms
2022-10-19 13:48:45: Opening project: C:\Users\HP\Downloads\Programs\114.approj
2022-10-19 13:48:45: Warning: Resource file not found: C:\Users\HP\Downloads\Programs\114_files\10000_Video_001.mp4
2022-10-19 13:48:47: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null
2022-10-19 13:48:59: Render Project Size: 1366 x 768
2022-10-19 13:48:59: Threads Used: 4 / 8, Memory Available: 12,089/16,270
2022-10-19 13:48:59: Probing to play audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-19 13:48:59: Open audio device successes!
2022-10-19 13:49:11: Render Project Size: 1366 x 768
2022-10-19 13:49:11: Threads Used: 4 / 8, Memory Available: 12,171/16,270
2022-10-19 13:49:11: Probing to play audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-19 13:49:11: Open audio device successes!
2022-10-19 13:49:21: Render Project Size: 1366 x 768
2022-10-19 13:49:21: Threads Used: 4 / 8, Memory Available: 12,240/16,270
2022-10-19 13:49:21: Probing to play audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-19 13:49:21: Open audio device successes!
2022-10-19 13:49:34: Render Project Size: 1366 x 768
2022-10-19 13:49:34: Threads Used: 4 / 8, Memory Available: 12,277/16,270
2022-10-19 13:49:34: Probing to play audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-19 13:49:34: Open audio device successes!
2022-10-19 13:49:43: Render Project Size: 1366 x 768
2022-10-19 13:49:43: Threads Used: 4 / 8, Memory Available: 12,300/16,270
2022-10-19 13:49:43: Probing to play audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-19 13:49:43: Open audio device successes!
2022-10-19 13:49:50: Render Project Size: 1366 x 768
2022-10-19 13:49:50: Threads Used: 4 / 8, Memory Available: 12,295/16,270
2022-10-19 13:49:50: Probing to play audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-19 13:49:50: Open audio device successes!
2022-10-19 13:50:00: MKAudioRecorder::Open: Device: {0.0.0.00000000}.{88271f30-b5cc-40dc-83b1-3f3c83a31374}, File: C:\Users\HP\AppData\Roaming\ActivePresenter\temp\rl_20221019_135000_20o3ov3qfo.wav, Params: codec: 0, format: Sample Format 5, channel: 2, frame_size: 0, rate: 48000.000000, bit_rate: 0, quality: 0
2022-10-19 13:50:00: Probing to record audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 1
2022-10-19 13:50:00: Open audio device successes!
2022-10-19 13:50:00: flt sample format is not supported, s16 will be used
2022-10-19 13:50:42: Start capturing. Mode: Full motion. Capture Size: (1366, 768)
2022-10-19 13:50:42: MKScreenRecorder::Open: Engine:2, File: C:\Users\HP\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\video_20221019_13-50-42.mp4, Params: codec: 10001, format: NV12, width: 1366, height: 768, color_range: 8, rate: 60.000000, bit_rate: 0, quality: 100
2022-10-19 13:50:42: Encoder: - h264_mf
2022-10-19 13:50:42: MKAudioRecorder::Open: Device: {0.0.0.00000000}.{88271f30-b5cc-40dc-83b1-3f3c83a31374}, File: C:\Users\HP\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\audio_2_20221019_13-50-42.wav, Params: codec: 0, format: Sample Format 5, channel: 2, frame_size: 0, rate: 48000.000000, bit_rate: 0, quality: 0
2022-10-19 13:50:42: Probing to record audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 1
2022-10-19 13:50:43: Open audio device successes!
2022-10-19 13:50:43: flt sample format is not supported, s16 will be used
2022-10-19 13:51:28: MKScreenCaptureD2DImpl:StopCapture Frame: 2023, Drop: 0, Encoded FPS 48.444123, Captured FPS 48.468082, Time: 41.738809s
2022-10-19 13:51:28: Recorded video data size: 20.6 MB
2022-10-19 13:51:28: ProcessRecordedAudio: duration (ms) 40635
2022-10-19 13:51:33: Render Project Size: 1366 x 768
2022-10-19 13:51:33: Threads Used: 4 / 8, Memory Available: 12,174/16,270
2022-10-19 13:51:33: Probing to play audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-19 13:51:33: Open audio device successes!
2022-10-19 13:51:40: Render Project Size: 1366 x 768
2022-10-19 13:51:40: Threads Used: 4 / 8, Memory Available: 12,076/16,270
2022-10-19 13:51:40: Probing to play audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-19 13:51:40: Open audio device successes!
2022-10-19 13:51:51: Render Project Size: 1366 x 768
2022-10-19 13:51:51: Threads Used: 4 / 8, Memory Available: 12,069/16,270
2022-10-19 13:51:51: Probing to play audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-10-19 13:51:51: Open audio device successes!
2022-10-19 13:52:03: MKAudioRecorder::Open: Device: {0.0.0.00000000}.{88271f30-b5cc-40dc-83b1-3f3c83a31374}, File: C:\Users\HP\AppData\Roaming\ActivePresenter\temp\rl_20221019_135203_cliobu7uqk.wav, Params: codec: 0, format: Sample Format 5, channel: 2, frame_size: 0, rate: 48000.000000, bit_rate: 0, quality: 0
2022-10-19 13:52:03: Probing to record audio from: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Pa Sample Format: 1
2022-10-19 13:52:03: Open audio device successes!
2022-10-19 13:52:03: flt sample format is not supported, s16 will be used
2022-10-19 13:52:46: NVENC: Functions loaded
2022-10-19 13:52:46: NVENC: Initialized successfullly
2022-10-19 13:52:46: Encoder: Windows Media Foundation, Codecs: 10001 10002

11

Thanks for sharing the log.

I see that both Windows machines have Intel UHD Graphics 620 graphics cards. There is a related performance issue reported on Intel community at: https://community.intel.com/t5/Graphics/Graphics-very-slow-Intel-UHD-Graphics-620/m-p/1392929. They said that updating the driver using Intel Driver Support Assistant may resolve the issue.
Can you please try updating your Intel graphics driver to see if it helps?
Regarding the Windows 11 machine, I see that it has a discrete NVIDIA GeForce 940MX GPU. Please also try switching to this GPU to check if problem occurs or not?

Best regards,

12

ok i will try that. But it happened with macbook pro also, whose log i have uploaded earlier. Can you check for that too. And I always keep my devices updated. Every software of my macbook is in its latest version still its happening with it. I have seen it with videos which are more than 1 hr long. Like for a 2 hr video, playhead dont move ahead if i take it anywhere between 1hr to 2 hr timestamp is play button is pressed. But for that same video if i move the playhead anywhere between 0-1hr it works fine

13

================================

2022-10-19 10:16:09: ActivePresenter 9.0.1 - 64-bit build. (Release Build: 2022.10.06) started

OS: macOS Monterey Version 12.6 (Build 21G115)

CPU Count: 8

Hostname: Arnits-MacBook-Pro. Memory: 15,764 MB. Available: 10,711 MB. Memory Load: 32%

Disk Space: 471,482 MB (Free: 145,122 MB)

Project Location: /Users/arnitdey/Documents/ActivePresenter/

2022-10-19 10:16:09: TempDir: /Users/arnitdey/Library/Application Support/ActivePresenter/temp

2022-10-19 10:16:09: ---------------------LISTING AUDIO DEVICES------------------------

2022-10-19 10:16:09: MacBook Pro Microphone (API: Core Audio, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: 51)

2022-10-19 10:16:09: MacBook Pro Speakers (API: Core Audio, Input: 0, Output: 2, Rate: 48000, Loopback: false, Default Output: true, ID: 44)

2022-10-19 10:16:09: --------------------------------------------------------------

2022-10-19 10:16:42: Opening project: /Users/arnitdey/Documents/active/73.approj

2022-10-19 10:16:42: Warning: Resource file not found: /Users/arnitdey/Documents/active/73_files/10000_Video_001.mkv

2022-10-19 10:16:43: PrepareRibbonBar: 823ms

2022-10-19 10:16:43: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null

2022-10-19 10:16:44: RLMedia: No accelerated colorspace conversion found from yuv420p to argb.

2022-10-19 10:16:44: RLMedia: No accelerated colorspace conversion found from yuv420p to argb.

2022-10-19 10:16:58: Render Project Size: 1366 x 768

2022-10-19 10:16:58: Threads Used: 1 / 8, Memory Available: 9,811/15,764

2022-10-19 10:16:58: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:16:58: Open audio device successes!

2022-10-19 10:17:07: Render Project Size: 1366 x 768

2022-10-19 10:17:07: Threads Used: 1 / 8, Memory Available: 9,691/15,765

2022-10-19 10:17:07: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:17:07: Open audio device successes!

2022-10-19 10:17:20: Render Project Size: 1366 x 768

2022-10-19 10:17:20: Threads Used: 1 / 8, Memory Available: 9,642/15,765

2022-10-19 10:17:20: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:17:20: Open audio device successes!

2022-10-19 10:17:52: ActivePresenter 9.0.1 (Release Build: 2022.10.06) shut down

================================

2022-10-19 10:18:02: ActivePresenter 9.0.1 - 64-bit build. (Release Build: 2022.10.06) started

OS: macOS Monterey Version 12.6 (Build 21G115)

CPU Count: 8

Hostname: Arnits-MacBook-Pro. Memory: 15,765 MB. Available: 10,571 MB. Memory Load: 32%

Disk Space: 471,482 MB (Free: 147,805 MB)

Project Location: /Users/arnitdey/Documents/ActivePresenter/

2022-10-19 10:18:02: TempDir: /Users/arnitdey/Library/Application Support/ActivePresenter/temp

2022-10-19 10:18:02: ---------------------LISTING AUDIO DEVICES------------------------

2022-10-19 10:18:02: MacBook Pro Microphone (API: Core Audio, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: 51)

2022-10-19 10:18:02: MacBook Pro Speakers (API: Core Audio, Input: 0, Output: 2, Rate: 48000, Loopback: false, Default Output: true, ID: 44)

2022-10-19 10:18:02: --------------------------------------------------------------

2022-10-19 10:18:05: Opening project: /Users/arnitdey/Documents/active/73.approj

2022-10-19 10:18:05: Warning: Resource file not found: /Users/arnitdey/Documents/active/73_files/10000_Video_001.mkv

2022-10-19 10:18:06: PrepareRibbonBar: 625ms

2022-10-19 10:18:06: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null

2022-10-19 10:18:06: RLMedia: No accelerated colorspace conversion found from yuv420p to argb.

2022-10-19 10:18:06: RLMedia: No accelerated colorspace conversion found from yuv420p to argb.

2022-10-19 10:18:16: Render Project Size: 1366 x 768

2022-10-19 10:18:16: Threads Used: 1 / 8, Memory Available: 9,119/15,764

2022-10-19 10:18:16: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:18:16: Open audio device successes!

2022-10-19 10:18:29: Render Project Size: 1366 x 768

2022-10-19 10:18:29: Threads Used: 1 / 8, Memory Available: 7,848/15,765

2022-10-19 10:18:29: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:18:29: Open audio device successes!

2022-10-19 10:18:36: Render Project Size: 1366 x 768

2022-10-19 10:18:36: Threads Used: 1 / 8, Memory Available: 8,435/15,769

2022-10-19 10:18:36: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:18:36: Open audio device successes!

2022-10-19 10:18:45: Render Project Size: 1366 x 768

2022-10-19 10:18:45: Threads Used: 1 / 8, Memory Available: 8,375/15,769

2022-10-19 10:18:45: Probing to play audio from: MacBook Pro Speakers. Channel: 2. Sample rate: 48000. Pa Sample Format: 8

2022-10-19 10:18:45: Open audio device successes!

14

So, can you please confirm everything is ok on 3 machines if you preview in the [0h-1h] range and the problem happens when previewing in the [1h-2h] range?

15

Yes exactly. This problem occur only in the second half of the video if video length is more than 1 hr. Since i deal with videos of 2-2.30 hrs, for me it occurs in the second half of every video i.e. 1-2 hr range. And same thing happen with all the three devices(macbook pro, 16GB intel-i5 Hp Laptop, 4GB intel-i3 HP laptop)

16

Now it is working fine on my windows laptop. Thanks a lot. Hope this will retain in my macOS too.

Also a humble request please release a silicon based software for macbooks. Which will record the system audio as it does in windows without any extra effort of installing some other software.

17

Hi Arnit,

We will release an update for both Windows & macOS versions soon.
Thank you for your technical suggestion for recording system audio on macOS.

Best regards,