Black screen I tried all different preference settings

ActivePresenter Support Questions
1

Problem: records black screen I tried all different preference settings but original default settings did work for 2 weeks It has come on and off I have now no new options

ActivePresenter version:

OS: windows 10

Notes:

2

Hi,

Can you please check if the issue happens when recording desktop or File Explorer, or it just happens when recording a specific application?

Regards,