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Audio Lost and Recovery

Good Afternoon, I began recording my screen for a presentation and it was recording but when I went to end the recording the icon dissappeared suddenly and I checked and it said that the source was not found. The name of audio is there but no sound is coming out. Was there a way to recover the audio file, I also have the log?

Hi Keonna,

Please share the log so that we can check.
To view it, click ActivePresenter button > Preferences > Miscellaneous > View Log.
If the log file is large, you can send it to


i already export the video. but then the sound of the video only has like 10 minutes in the beginning. why??? please help me