Audio and video out of sync - ActivePresenter 8

Problem: My audio and webcam recording are out of sync. I am recording video (full screen) plus webcam and audio at the same time.
I have already did what is recommended here: Audio synchronization and webcam recording
But I’m afraid it hasn’t helped. I want to avoid moving audio around afterwards, if possible - i appreciate this is suggested elsewhere.
Can I try further adjustments to resolve this? Would adjusting the other parameters in settings help? Many thanks!

ActivePresenter version: 8

OS: Windows 10

Notes:

Hi EC,

Can you please share the log of ActivePresenter so we can check? To view the log, click ActivePresenter > Preferences > Miscellaneous > View Log.

Regards,

Hi Can you please send me an email address as yours is no reply. Thanks.

You can email to support@atomisystems.com.

Regards,

Hi EC,

Thanks for sharing the log.
Unfortunately, we could not find any clue from the log.
Can you please check if the issue happens when recording a simple thing like Windows File Explorer?

Regards,