Audio and slide out of sync sometimes on HTML5 output

ActivePresenter Support Questions
1

Problem: I have some buttons that on rollover show shapes with text in them and on rollout hide the shapes. When the shapes are shown/hidden the audio ends up out of sync, slide timeline ends up behind audio, can be up to 0.5-1 second. The more you rollover/rollout out the worse the syncing becomes, it seems like the showing/hiding of the shapes is slowing down the timeline but not the audio.

ActivePresenter Version: 7.3.3

OS: Windows 10

Notes:

2

Hi,

Can you please share the project file and its external data folder named in the pattern PROJECT_FILE_files if any so we can check? If these files are large, you can upload them to a clould storage site like Google Drive then send the link to us at support@atomisystems.com

Regards,