Problem: App not displaying
ActivePresenter version: 8
OS: window 10 64bit. 81363.1256
Notes: i installed his software on my PH Folio 1040, but it’s not recording.
here is the screenshot of the result i usually receive whenever i tried to use i
Hi,
Regarding the problem you mentioned: “Could not create a project file with specified name”, it may come from Windows or ActivePresenter depending on PCs.
Please follow the instructions below to see if it works:
Check if it is a Windows problem:
Open your web browser and press Ctrl+ S, then save the file to the Documents folder: C:\Users<your_user_name>\Documents.
If you can not save the file, it is a Windows problem.
There are some tricks to fix this problem on the Microsoft forum at https://answers.microsoft.com/en-us/windows/forum/all/i-cant-save-in-my-documents-folder/b3857a15-5cb6-4819-94ae-cee0128a9178
If the problem persists, you can try the steps in the case of an ActivePresenter problem.
Check if it is an ActivePresenter problem:
Create a data folder outside the Document folder, for example, a folder named ActivePresenter on Desktop.
Inside that folder, create two folders: ActivePresenter Projects and ActivePresenter Templates.
Start ActivePresenter, click Preferences (the Gear icon) > General, and set Project Location and Template Location to these folders.
Click OK and restart the program.
Regards,