ActivePresenter Saola Animate Pricing Download

App crashes when I try to record screen or software

My App crashes when I try to record the screen or video. I see the countdown timer for a millisecond and then it closes. I am using the Pro version.

Hi Brian,

Kindly take note that when you select Full Screen mode and press the Record button to start recording, ActivePresenter will countdown from 3 to 1, then it will hide itself to record all actions on the screen.To stop recording, please press CTRL+ END (for Windows) or ⌥⌘2 (for macOS).

In case a crash happens, please fill in your email address if you see the crash report and send it to us.
Also, please send us the log file so we can check? To view the log:

  • In Start Page , click Preferences (the Gear icon)
  • Select Miscellaneous .
  • Click View Log

Regards,
Yen

Hi Yen,

Thanks for your reply. I am aware of the countdown and it only showed for a very brief second. It did not countdown from 3 to 1. It disappeared and the app crashed. I did not get a “crash report”. I am aware of Ctrl-End but the app never launches and there is no recording.

I cannot upload my View Log as this service says I am a new user and not allowed. It is below:

================================
2021-02-11 13:16:00: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 18363), 64-bit edition
CPU Count: 8
Hostname: USVTRHRECLFBT7. Memory: 16,048 MB. Available: 6,729 MB. Memory Load: 58%
Disk Space: 243,068 MB (Free: 170,667 MB)
Project Location: C:\Users\bmagin\Documents\ActivePresenter
2021-02-11 13:16:00: TempDir: C:\Users\bmagin\AppData\Roaming\ActivePresenter\temp
2021-02-11 13:16:00: Direct3D rendering mode: hardware
2021-02-11 13:16:00: Direct3D device type: 1
2021-02-11 13:16:40: Checking updates for ActivePresenter v8.3.2…
2021-02-11 13:17:58: PrepareRibbonBar: 1160ms
2021-02-11 13:33:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 15:58:47: ---------------------LISTING WEBCAMS------------------------
2021-02-11 15:58:47: 1. Integrated Webcam - \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 15:58:47: --------------------------------------------------------------
2021-02-11 15:58:47: ---------------------LISTING WEBCAMS------------------------
2021-02-11 15:58:47: 1. Integrated Webcam - \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 15:58:47: --------------------------------------------------------------
2021-02-11 15:58:49: flt sample format is not supported, s16 will be used
2021-02-11 15:58:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 15:58:49: Preparing to record audio from: Microphone Array (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 15:58:49: flt sample format is not supported, s16 will be used
2021-02-11 15:58:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 15:58:49: Failed to load icon: microphone_on_128_d.png
2021-02-11 15:58:49: Failed to load icon: microphone_on_128_d.png
2021-02-11 15:58:49: Failed to load icon: capture_fullscreen_selected_128_d.png
2021-02-11 15:58:49: Failed to load icon: capture_customsize_128_d.png
2021-02-11 15:58:49: Failed to load icon: capture_fullscreen_128_d.png
2021-02-11 15:58:49: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-11 15:58:49: Failed to load icon: capture_fullscreen_128_d.png
2021-02-11 15:58:49: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-11 15:58:49: Preparing to record audio from: Microphone Array (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 15:58:49: Opening webcam: \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 15:58:49: RLWebcamImpl: Finding formats for pixel format -1
2021-02-11 15:58:49: RLWebcamImpl: Pixel format -1 is not supported
2021-02-11 15:58:49: RLWebcamImpl: Pixel format 25 is used
2021-02-11 15:58:49: RLWebcamImpl: Finding formats for resolution 640x430
2021-02-11 15:58:49: RLWebcamImpl: Resolution 640x430 is not supported
2021-02-11 15:58:49: RLWebcamImpl: Resolution 848x480 is used
2021-02-11 15:58:49: RLWebcamImpl: Finding formats for frame rate 30/1
2021-02-11 15:58:50: IMF2DBuffer2 interface is used for previewing
2021-02-11 15:58:59: Failed to load icon: microphone_off_128_d.png
2021-02-11 15:59:02: Failed to load icon: capture_fullscreen_selected_128_d.png
2021-02-11 15:59:02: Failed to load icon: capture_customsize_128_d.png
2021-02-11 15:59:08: Failed to load icon: capture_fullscreen_selected_128_d.png
2021-02-11 15:59:08: Failed to load icon: capture_customsize_128_d.png
2021-02-11 15:59:11: Failed to load icon: capture_fullscreen_128_d.png
2021-02-11 15:59:11: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-11 15:59:39: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1742, 881)
2021-02-11 15:59:39: Video Codec: flashsv. Expecting FPS: 30.00

================================
2021-02-11 16:00:36: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 18363), 64-bit edition
CPU Count: 8
Hostname: USVTRHRECLFBT7. Memory: 16,048 MB. Available: 8,186 MB. Memory Load: 48%
Disk Space: 243,068 MB (Free: 170,913 MB)
Project Location: C:\Users\bmagin\Documents\ActivePresenter
2021-02-11 16:00:36: TempDir: C:\Users\bmagin\AppData\Roaming\ActivePresenter\temp
2021-02-11 16:00:36: Direct3D rendering mode: hardware
2021-02-11 16:00:36: Direct3D device type: 1
2021-02-11 16:00:47: Opening project: C:\Users\bmagin\AppData\Roaming\ActivePresenter\backup\60e9748b-204f-4c1e-ad40-7f6a6e165ac7.approj
2021-02-11 16:00:47: PrepareRibbonBar: 270ms
2021-02-11 16:00:59: ActivePresenter 8.3.2 (Release Build: 2021.01.26) shut down

================================
2021-02-11 16:01:00: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 18363), 64-bit edition
CPU Count: 8
Hostname: USVTRHRECLFBT7. Memory: 16,048 MB. Available: 8,158 MB. Memory Load: 49%
Disk Space: 243,068 MB (Free: 170,912 MB)
Project Location: C:\Users\bmagin\Documents\ActivePresenter
2021-02-11 16:01:00: TempDir: C:\Users\bmagin\AppData\Roaming\ActivePresenter\temp
2021-02-11 16:01:00: Direct3D rendering mode: hardware
2021-02-11 16:01:00: Direct3D device type: 1
2021-02-11 16:01:31: Checking updates for ActivePresenter v8.3.2…
2021-02-11 16:03:07: ---------------------LISTING WEBCAMS------------------------
2021-02-11 16:03:07: 1. Integrated Webcam - \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 16:03:07: --------------------------------------------------------------
2021-02-11 16:03:07: ---------------------LISTING WEBCAMS------------------------
2021-02-11 16:03:07: 1. Integrated Webcam - \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 16:03:07: --------------------------------------------------------------
2021-02-11 16:03:07: flt sample format is not supported, s16 will be used
2021-02-11 16:03:07: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:03:07: Preparing to record audio from: Microphone Array (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:03:08: flt sample format is not supported, s16 will be used
2021-02-11 16:03:08: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:03:08: Failed to load icon: microphone_on_128_d.png
2021-02-11 16:03:08: Failed to load icon: microphone_on_128_d.png
2021-02-11 16:03:08: Failed to load icon: capture_fullscreen_selected_128_d.png
2021-02-11 16:03:08: Failed to load icon: capture_customsize_128_d.png
2021-02-11 16:03:08: Failed to load icon: capture_fullscreen_128_d.png
2021-02-11 16:03:08: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-11 16:03:08: Failed to load icon: capture_fullscreen_selected_128_d.png
2021-02-11 16:03:08: Failed to load icon: capture_customsize_128_d.png
2021-02-11 16:03:08: Preparing to record audio from: Microphone Array (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:03:08: Opening webcam: \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 16:03:08: RLWebcamImpl: Finding formats for pixel format -1
2021-02-11 16:03:08: RLWebcamImpl: Pixel format -1 is not supported
2021-02-11 16:03:08: RLWebcamImpl: Pixel format 25 is used
2021-02-11 16:03:08: RLWebcamImpl: Finding formats for resolution 640x430
2021-02-11 16:03:08: RLWebcamImpl: Resolution 640x430 is not supported
2021-02-11 16:03:08: RLWebcamImpl: Resolution 848x480 is used
2021-02-11 16:03:08: RLWebcamImpl: Finding formats for frame rate 30/1
2021-02-11 16:03:08: IMF2DBuffer2 interface is used for previewing
2021-02-11 16:03:14: Failed to load icon: capture_fullscreen_128_d.png
2021-02-11 16:03:14: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-11 16:03:33: Failed to load icon: microphone_off_128_d.png
2021-02-11 16:03:49: flt sample format is not supported, s16 will be used
2021-02-11 16:03:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:03:49: Preparing to record audio from: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:03:49: flt sample format is not supported, s16 will be used
2021-02-11 16:03:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:03:49: Failed to load icon: microphone_on_128_d.png
2021-02-11 16:03:49: Preparing to record audio from: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:04:11: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 877)
2021-02-11 16:04:11: Video Codec: flashsv. Expecting FPS: 30.00

================================
2021-02-11 16:04:45: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 18363), 64-bit edition
CPU Count: 8
Hostname: USVTRHRECLFBT7. Memory: 16,048 MB. Available: 8,307 MB. Memory Load: 48%
Disk Space: 243,068 MB (Free: 170,901 MB)
Project Location: C:\Users\bmagin\Documents\ActivePresenter
2021-02-11 16:04:45: TempDir: C:\Users\bmagin\AppData\Roaming\ActivePresenter\temp
2021-02-11 16:04:45: Direct3D rendering mode: hardware
2021-02-11 16:04:45: Direct3D device type: 1
2021-02-11 16:05:04: ---------------------LISTING WEBCAMS------------------------
2021-02-11 16:05:04: 1. Integrated Webcam - \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 16:05:04: --------------------------------------------------------------
2021-02-11 16:05:04: ---------------------LISTING WEBCAMS------------------------
2021-02-11 16:05:04: 1. Integrated Webcam - \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 16:05:04: --------------------------------------------------------------
2021-02-11 16:05:05: flt sample format is not supported, s16 will be used
2021-02-11 16:05:05: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:05:05: Preparing to record audio from: Microphone Array (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:05:05: flt sample format is not supported, s16 will be used
2021-02-11 16:05:05: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:05:05: Failed to load icon: microphone_on_128_d.png
2021-02-11 16:05:05: Failed to load icon: microphone_on_128_d.png
2021-02-11 16:05:05: Failed to load icon: capture_fullscreen_selected_128_d.png
2021-02-11 16:05:05: Failed to load icon: capture_customsize_128_d.png
2021-02-11 16:05:05: Failed to load icon: capture_fullscreen_128_d.png
2021-02-11 16:05:05: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-11 16:05:05: Failed to load icon: capture_fullscreen_selected_128_d.png
2021-02-11 16:05:05: Failed to load icon: capture_customsize_128_d.png
2021-02-11 16:05:05: Preparing to record audio from: Microphone Array (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:05:06: Opening webcam: \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 16:05:06: RLWebcamImpl: Finding formats for pixel format -1
2021-02-11 16:05:06: RLWebcamImpl: Pixel format -1 is not supported
2021-02-11 16:05:06: RLWebcamImpl: Pixel format 25 is used
2021-02-11 16:05:06: RLWebcamImpl: Finding formats for resolution 640x430
2021-02-11 16:05:06: RLWebcamImpl: Resolution 640x430 is not supported
2021-02-11 16:05:06: RLWebcamImpl: Resolution 848x480 is used
2021-02-11 16:05:06: RLWebcamImpl: Finding formats for frame rate 30/1
2021-02-11 16:05:06: IMF2DBuffer2 interface is used for previewing
2021-02-11 16:05:16: Checking updates for ActivePresenter v8.3.2…
2021-02-11 16:05:22: flt sample format is not supported, s16 will be used
2021-02-11 16:05:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:05:22: Preparing to record audio from: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:05:22: flt sample format is not supported, s16 will be used
2021-02-11 16:05:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:05:22: Failed to load icon: microphone_on_128_d.png
2021-02-11 16:05:22: Preparing to record audio from: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:05:26: Failed to load icon: capture_fullscreen_128_d.png
2021-02-11 16:05:26: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-11 16:05:58: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1926, 873)
2021-02-11 16:05:58: Video Codec: flashsv. Expecting FPS: 30.00

================================
2021-02-11 16:06:21: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 18363), 64-bit edition
CPU Count: 8
Hostname: USVTRHRECLFBT7. Memory: 16,048 MB. Available: 8,233 MB. Memory Load: 48%
Disk Space: 243,068 MB (Free: 170,889 MB)
Project Location: C:\Users\bmagin\Documents\ActivePresenter
2021-02-11 16:06:21: TempDir: C:\Users\bmagin\AppData\Roaming\ActivePresenter\temp
2021-02-11 16:06:21: Direct3D rendering mode: hardware
2021-02-11 16:06:21: Direct3D device type: 1
2021-02-11 16:06:27: PrepareRibbonBar: 280ms
2021-02-11 16:06:35: Render Project Size: 1280 x 720
2021-02-11 16:06:35: Threads Used: 4 / 8, Memory Available: 7,927/16,048
2021-02-11 16:06:35: Preparing to play audio to: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:06:35: Video frames decoding started.
2021-02-11 16:06:35: Audio frames decoding started.
2021-02-11 16:06:53: Checking updates for ActivePresenter v8.3.2…
2021-02-11 16:07:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:07:25: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:07:49: Render Project Size: 1280 x 720
2021-02-11 16:07:49: Threads Used: 4 / 8, Memory Available: 7,954/16,048
2021-02-11 16:07:49: Preparing to play audio to: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:07:49: Video frames decoding started.
2021-02-11 16:07:49: Audio frames decoding started.
2021-02-11 16:07:53: 5f13a05c-47e5-4156-8000-6590a2d30bb0: Seek after: 20.000000
2021-02-11 16:10:08: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:10:08: RLMedia: Multiple frames in a packet.
2021-02-11 16:10:39: Render Project Size: 1280 x 720
2021-02-11 16:10:39: Threads Used: 4 / 8, Memory Available: 8,002/16,048
2021-02-11 16:10:39: Preparing to play audio to: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:10:39: Video frames decoding started.
2021-02-11 16:10:39: Audio frames decoding started.
2021-02-11 16:10:39: RLMedia: Multiple frames in a packet.
2021-02-11 16:10:43: a84625f3-e35e-4c06-af56-38e6b973c925: Seek after: 0.000000
2021-02-11 16:11:53: Render Project Size: 1280 x 720
2021-02-11 16:11:53: Threads Used: 4 / 8, Memory Available: 8,028/16,048
2021-02-11 16:11:53: Preparing to play audio to: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:11:53: Video frames decoding started.
2021-02-11 16:11:53: Audio frames decoding started.
2021-02-11 16:12:03: Render Project Size: 1280 x 720
2021-02-11 16:12:03: Threads Used: 4 / 8, Memory Available: 7,983/16,048
2021-02-11 16:12:03: Preparing to play audio to: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:12:03: Audio frames decoding started.
2021-02-11 16:12:03: Video frames decoding started.
2021-02-11 16:12:03: RLMedia: Multiple frames in a packet.
2021-02-11 16:12:07: a84625f3-e35e-4c06-af56-38e6b973c925: Seek after: 0.000000
2021-02-11 16:18:27: Render Project Size: 1280 x 720
2021-02-11 16:18:27: Threads Used: 4 / 8, Memory Available: 8,162/16,048
2021-02-11 16:18:27: Preparing to play audio to: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:18:27: Video frames decoding started.
2021-02-11 16:18:27: Audio frames decoding started.
2021-02-11 16:18:27: RLMedia: Multiple frames in a packet.
2021-02-11 16:18:31: a84625f3-e35e-4c06-af56-38e6b973c925: Seek after: 10.000000
2021-02-11 16:20:14: Render Project Size: 1280 x 720
2021-02-11 16:20:14: Threads Used: 4 / 8, Memory Available: 8,183/16,048
2021-02-11 16:20:14: Preparing to play audio to: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:20:14: Video frames decoding started.
2021-02-11 16:20:14: Audio frames decoding started.
2021-02-11 16:20:18: 5f13a05c-47e5-4156-8000-6590a2d30bb0: Seek after: 30.000000
2021-02-11 16:20:26: Render Project Size: 1280 x 720
2021-02-11 16:20:26: Threads Used: 4 / 8, Memory Available: 8,147/16,048
2021-02-11 16:20:26: Preparing to play audio to: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:20:26: Audio frames decoding started.
2021-02-11 16:20:26: Video frames decoding started.
2021-02-11 16:20:26: 5f13a05c-47e5-4156-8000-6590a2d30bb0: Seek after: 22.000000
2021-02-11 16:20:32: Render Project Size: 1280 x 720
2021-02-11 16:20:32: Threads Used: 4 / 8, Memory Available: 8,025/16,048
2021-02-11 16:20:32: Preparing to play audio to: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:20:32: Audio frames decoding started.
2021-02-11 16:20:32: Video frames decoding started.
2021-02-11 16:20:32: 5f13a05c-47e5-4156-8000-6590a2d30bb0: Seek after: 20.000000
2021-02-11 16:20:40: Render Project Size: 1280 x 720
2021-02-11 16:20:40: Threads Used: 4 / 8, Memory Available: 8,074/16,048
2021-02-11 16:20:40: Preparing to play audio to: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:20:40: Audio frames decoding started.
2021-02-11 16:20:40: Video frames decoding started.
2021-02-11 16:20:44: 5f13a05c-47e5-4156-8000-6590a2d30bb0: Seek after: 15.000000
2021-02-11 16:25:00: Render Project Size: 1280 x 720
2021-02-11 16:25:00: Threads Used: 8 / 8, Memory Available: 8,181/16,048
2021-02-11 16:25:00: MF Version: 131184
2021-02-11 16:25:00: s16 sample format is not supported, fltp will be used
2021-02-11 16:25:00: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:25:00: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:25:09: RLMedia: 2 frames left in the queue on closing
2021-02-11 16:25:09: Exporting video completed in 9 seconds.
2021-02-11 16:25:00: RLMedia: Multiple frames in a packet.
2021-02-11 16:25:01: a84625f3-e35e-4c06-af56-38e6b973c925: Seek after: 0.000000
2021-02-11 16:38:14: ---------------------LISTING WEBCAMS------------------------
2021-02-11 16:38:14: 1. Integrated Webcam - \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 16:38:14: --------------------------------------------------------------
2021-02-11 16:38:14: ---------------------LISTING WEBCAMS------------------------
2021-02-11 16:38:14: 1. Integrated Webcam - \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 16:38:14: --------------------------------------------------------------
2021-02-11 16:38:15: flt sample format is not supported, s16 will be used
2021-02-11 16:38:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:38:15: Preparing to record audio from: Microphone Array (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:38:15: flt sample format is not supported, s16 will be used
2021-02-11 16:38:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:38:15: Failed to load icon: microphone_on_128_d.png
2021-02-11 16:38:15: Failed to load icon: microphone_on_128_d.png
2021-02-11 16:38:15: Failed to load icon: capture_fullscreen_selected_128_d.png
2021-02-11 16:38:15: Failed to load icon: capture_customsize_128_d.png
2021-02-11 16:38:15: Failed to load icon: capture_fullscreen_128_d.png
2021-02-11 16:38:15: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-11 16:38:15: Failed to load icon: capture_fullscreen_128_d.png
2021-02-11 16:38:15: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-11 16:38:15: Preparing to record audio from: Microphone Array (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:38:15: Opening webcam: \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-11 16:38:15: RLWebcamImpl: Finding formats for pixel format -1
2021-02-11 16:38:15: RLWebcamImpl: Pixel format -1 is not supported
2021-02-11 16:38:15: RLWebcamImpl: Pixel format 25 is used
2021-02-11 16:38:15: RLWebcamImpl: Finding formats for resolution 640x430
2021-02-11 16:38:15: RLWebcamImpl: Resolution 640x430 is not supported
2021-02-11 16:38:15: RLWebcamImpl: Resolution 848x480 is used
2021-02-11 16:38:15: RLWebcamImpl: Finding formats for frame rate 30/1
2021-02-11 16:38:15: IMF2DBuffer2 interface is used for previewing
2021-02-11 16:38:24: flt sample format is not supported, s16 will be used
2021-02-11 16:38:24: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:38:24: Preparing to record audio from: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:38:25: flt sample format is not supported, s16 will be used
2021-02-11 16:38:25: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:38:25: Failed to load icon: microphone_on_128_d.png
2021-02-11 16:38:25: Preparing to record audio from: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-11 16:40:24: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1874, 918)
2021-02-11 16:40:24: Video Codec: flashsv. Expecting FPS: 30.00

================================
2021-02-11 16:44:38: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 18363), 64-bit edition
CPU Count: 8
Hostname: USVTRHRECLFBT7. Memory: 16,048 MB. Available: 8,318 MB. Memory Load: 48%
Disk Space: 243,068 MB (Free: 170,865 MB)
Project Location: C:\Users\bmagin\Documents\ActivePresenter
2021-02-11 16:44:38: TempDir: C:\Users\bmagin\AppData\Roaming\ActivePresenter\temp
2021-02-11 16:44:38: Direct3D rendering mode: hardware
2021-02-11 16:44:38: Direct3D device type: 1
2021-02-11 16:44:40: Opening project: C:\Users\bmagin\Desktop\test.approj
2021-02-11 16:44:40: PrepareRibbonBar: 276ms
2021-02-11 16:44:42: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:44:42: RLMedia: Multiple frames in a packet.
2021-02-11 16:44:53: Opening project: C:\Users\bmagin\AppData\Roaming\ActivePresenter\backup\aec4aff7-59c9-421c-a11b-79e0e6448c61.approj
2021-02-11 16:44:53: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-11 16:44:53: RLMedia: Multiple frames in a packet.
2021-02-11 16:45:09: Checking updates for ActivePresenter v8.3.2…
2021-02-11 16:53:39: Failed to load icon: color_more_32_d.png
2021-02-11 16:54:20: Failed to load icon: color_more_32_d.png
2021-02-11 17:01:52: Failed to load icon: color_more_32_d.png

================================
2021-02-16 14:41:50: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 18363), 64-bit edition
CPU Count: 8
Hostname: USVTRHRECLFBT7. Memory: 16,048 MB. Available: 8,914 MB. Memory Load: 44%
Disk Space: 243,068 MB (Free: 172,663 MB)
Project Location: C:\Users\bmagin\Documents\ActivePresenter
2021-02-16 14:41:50: TempDir: C:\Users\bmagin\AppData\Roaming\ActivePresenter\temp
2021-02-16 14:41:50: Direct3D rendering mode: hardware
2021-02-16 14:41:50: Direct3D device type: 1
2021-02-16 14:41:53: Opening project: C:\Users\bmagin\Downloads\Accessing Work Instructions in Agile.approj
2021-02-16 14:41:54: PrepareRibbonBar: 329ms
2021-02-16 14:42:44: Checking updates for ActivePresenter v8.3.2…

================================
2021-02-17 08:50:41: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 18363), 64-bit edition
CPU Count: 8
Hostname: USVTRHRECLFBT7. Memory: 16,048 MB. Available: 8,570 MB. Memory Load: 46%
Disk Space: 243,068 MB (Free: 172,429 MB)
Project Location: C:\Users\bmagin\Documents\ActivePresenter
2021-02-17 08:50:41: TempDir: C:\Users\bmagin\AppData\Roaming\ActivePresenter\temp
2021-02-17 08:50:41: Direct3D rendering mode: hardware
2021-02-17 08:50:41: Direct3D device type: 1
2021-02-17 08:50:59: PrepareRibbonBar: 296ms
2021-02-17 08:51:12: Checking updates for ActivePresenter v8.3.2…
2021-02-17 08:52:46: Opening project: C:\Users\bmagin\Desktop\test.approj
2021-02-17 08:52:46: Feedback ID is duplicated in Project: C:\Users\bmagin\Desktop\test.approj, Container: , Feedback: Feedback Master Layout, Change the ID from 0 to 1009.
2021-02-17 08:52:46: Feedback ID is duplicated in Project: C:\Users\bmagin\Desktop\test.approj, Container: , Feedback: Correct Feedback, Change the ID from 1 to 1010.
2021-02-17 08:52:46: Feedback ID is duplicated in Project: C:\Users\bmagin\Desktop\test.approj, Container: , Feedback: Incorrect Feedback, Change the ID from 2 to 1011.
2021-02-17 08:52:46: Feedback ID is duplicated in Project: C:\Users\bmagin\Desktop\test.approj, Container: , Feedback: Try Again Feedback, Change the ID from 3 to 1012.
2021-02-17 08:52:46: Feedback ID is duplicated in Project: C:\Users\bmagin\Desktop\test.approj, Container: , Feedback: Complete Feedback, Change the ID from 4 to 1013.
2021-02-17 08:52:46: Feedback ID is duplicated in Project: C:\Users\bmagin\Desktop\test.approj, Container: , Feedback: Incomplete Feedback, Change the ID from 5 to 1014.
2021-02-17 08:52:46: Feedback ID is duplicated in Project: C:\Users\bmagin\Desktop\test.approj, Container: , Feedback: Timeout Feedback, Change the ID from 6 to 1015.
2021-02-17 08:52:46: Feedback ID is duplicated in Project: C:\Users\bmagin\Desktop\test.approj, Container: , Feedback: Review Feedback, Change the ID from 7 to 1016.
2021-02-17 08:52:46: Feedback ID is duplicated in Project: C:\Users\bmagin\Desktop\test.approj, Container: , Feedback: Blank Feedback, Change the ID from 8 to 1017.
2021-02-17 08:52:46: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-17 08:52:46: RLMedia: Multiple frames in a packet.
2021-02-17 08:52:54: ActivePresenter 8.3.2 (Release Build: 2021.01.26) shut down

================================
2021-02-17 08:53:31: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 18363), 64-bit edition
CPU Count: 8
Hostname: USVTRHRECLFBT7. Memory: 16,048 MB. Available: 8,370 MB. Memory Load: 47%
Disk Space: 243,068 MB (Free: 172,432 MB)
Project Location: C:\Users\bmagin\Documents\ActivePresenter
2021-02-17 08:53:31: TempDir: C:\Users\bmagin\AppData\Roaming\ActivePresenter\temp
2021-02-17 08:53:31: Direct3D rendering mode: hardware
2021-02-17 08:53:31: Direct3D device type: 1
2021-02-17 08:57:20: ---------------------LISTING WEBCAMS------------------------
2021-02-17 08:57:20: 1. Integrated Webcam - \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-17 08:57:20: --------------------------------------------------------------
2021-02-17 08:57:20: ---------------------LISTING WEBCAMS------------------------
2021-02-17 08:57:20: 1. Integrated Webcam - \?\usb#vid_0bda&pid_5540&mi_00#6&2bef27f6&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-02-17 08:57:20: --------------------------------------------------------------
2021-02-17 08:57:21: flt sample format is not supported, s16 will be used
2021-02-17 08:57:21: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-17 08:57:21: Preparing to record audio from: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-17 08:57:21: flt sample format is not supported, s16 will be used
2021-02-17 08:57:21: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-02-17 08:57:21: Failed to load icon: microphone_on_128_d.png
2021-02-17 08:57:21: Failed to load icon: microphone_on_128_d.png
2021-02-17 08:57:21: Failed to load icon: capture_fullscreen_selected_128_d.png
2021-02-17 08:57:21: Failed to load icon: capture_customsize_128_d.png
2021-02-17 08:57:21: Failed to load icon: capture_fullscreen_128_d.png
2021-02-17 08:57:21: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-17 08:57:21: Failed to load icon: capture_fullscreen_selected_128_d.png
2021-02-17 08:57:21: Failed to load icon: capture_customsize_128_d.png
2021-02-17 08:57:21: Preparing to record audio from: Speakers (Realtek® Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-02-17 08:57:39: Failed to load icon: capture_fullscreen_128_d.png
2021-02-17 08:57:39: Failed to load icon: capture_customsize_selected_128_d.png
2021-02-17 08:58:22: Failed to load icon: microphone_off_128_d.png
2021-02-17 08:58:32: Start capturing. Mode: Smart Capture. Method: 0. Capture Size: (1930, 921)

Hi Brian,

Can you see the crash reporting dialog appears after crashing? If yes, please fill your email in and click Report so that we can know the bug is reported from you.

Beside, please selecting standard recording dimensions ( 1920x1080, 1280x720,…) to see if the issue happens or not.

Regards,