Problem: When recording a video, Active Presenter shuts down without notice. Sometimes it crashes when you try to stop the recording, sometimes it the application closes without notice. No further crash report is given and the auto save doesn’t work when it’s a new, not saved project.
Below you’ll find the windows error log.
Unfortunately, the suggested settings do not seem to work, the problem keeps occurring.
I want to add that I have been working with Active Presenter for about 2 years and I really enjoy the application. However recently it seems to have stopped being a stable application. Around January/February this year I had these exact same problems on a Windows 10 laptop. Around that time I switched to a new laptop with Windows 11 and it worked fine until it a few days ago.
Thank you for investigating it, sorry it is such a weird problem!
On a side note: I use active presenter for my company and starting tomorrow I will be on a holiday until June 6th and will not read any email or updates on this issue. Please feel free to message me here or send a DM and I will reply when I resume working.