After Exporting, Video play very good in Laptop but not in Mobile phone

ActivePresenter Support Questions
1

Laptop Specification:
Os: windows 10 Pro
RAM: 8gb
HDD: 500gb
SSD:128gb

ActivePresenter version: 8.5

Link For Video:

-Download it in mobile as well as in laptop and notice the audio quality in both device.

Logs for the same:
2021-07-26 23:14:22: ActivePresenter 8.5.0 - 64-bit build. (Release Build: 2021.06.02) started
OS: Windows 10 (build 19043), 64-bit edition
CPU Count: 4
Hostname: MRSKSIR. Memory: 8,088 MB. Available: 5,121 MB. Memory Load: 36%
Disk Space: 113,911 MB (Free: 64,323 MB)
Project Location: C:\Users\Lenovo\Documents\ActivePresenter
2021-07-26 23:14:22: TempDir: C:\Users\Lenovo\AppData\Roaming\ActivePresenter\temp
2021-07-26 23:14:22: Direct3D rendering mode: hardware
2021-07-26 23:14:22: Direct3D device type: 1
2021-07-26 23:14:34: Opening project: C:\Users\Lenovo\Documents\ActivePresenter\Table.approj
2021-07-26 23:14:34: Warning: Resource file not found: C:\Users\Lenovo\Documents\ActivePresenter\Table_files\10003_Audio_004.wav
2021-07-26 23:14:35: PrepareRibbonBar: 500ms
2021-07-26 23:14:35: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null
2021-07-26 23:14:35: RLMedia: No streams to mux were specified
2021-07-26 23:14:35: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-26 23:14:39: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null
2021-07-26 23:14:45: Render Project Size: 1366 x 730
2021-07-26 23:14:45: Threads Used: 1 / 4, Memory Available: 4,791/8,088
2021-07-26 23:14:45: Preparing to play audio to: Speakers (Conexant SmartAudio HD). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-26 23:14:45: Video frames decoding started.
2021-07-26 23:14:45: Audio frames decoding started.
2021-07-26 23:14:45: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null
2021-07-26 23:14:45: Could not open input file []
2021-07-26 23:14:49: 2ab94bb3-7d90-437b-8f12-cfd108a0e9aa: Seek after: 192.000000
2021-07-26 23:17:18: Render Project Size: 1366 x 730
2021-07-26 23:17:18: Threads Used: 1 / 4, Memory Available: 4,878/8,088
2021-07-26 23:17:18: MF Version: 131184
2021-07-26 23:17:18: s16 sample format is not supported, fltp will be used
2021-07-26 23:17:18: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-26 23:17:18: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-26 23:28:15: RLMedia: 2 frames left in the queue on closing
2021-07-26 23:28:16: Exporting video completed in 657 seconds.
2021-07-26 23:17:18: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null
2021-07-26 23:17:18: Could not open input file []
2021-07-26 23:17:20: 2ab94bb3-7d90-437b-8f12-cfd108a0e9aa: Seek after: 343.000000
2021-07-26 23:38:50: Render Project Size: 1366 x 730
2021-07-26 23:38:50: Threads Used: 1 / 4, Memory Available: 4,154/8,088
2021-07-26 23:38:50: s16 sample format is not supported, fltp will be used
2021-07-26 23:38:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-26 23:38:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-26 23:50:07: RLMedia: 2 frames left in the queue on closing
2021-07-26 23:50:07: Exporting video completed in 676 seconds.
2021-07-26 23:38:50: RLSQLite exception 1, SQL logic error[1]: cannot open value of type null
2021-07-26 23:38:50: Could not open input file []
2021-07-26 23:38:53: 2ab94bb3-7d90-437b-8f12-cfd108a0e9aa: Seek after: 290.000000

2

Hi,

We will check this problem and try to get back to you soon.

Regards,

3

Thank you for your response

No problem…I can wait for you next reply

4

Hi Sushil,

It seems the problem is related to the original audio. Its quality is not good enough and some devices can reduce the effect while playing but the others don’t.
Did you record the audio with ActivePresenter and the internal microphone of your computer?

Regards,

5

Dear Phuong Sir

I have tried with system internal microphone as well as external microphone but unlucky I am facing same problem.
I don’t know why
but When I record my voice using Audacity software there is good :relieved: audio quality and also play in both devices mobile as well as laptop

Let me know if you need any information from my side.

6

Thanks for your information.

That is a strange issue. Can you please share a simple ActivePresenter project file which has an audio recorded with the external microphone so we can check? You can create a blank project then insert an audio object and select the Record button on the Properties pane.

Regards,

7

Yes, I can.

Links for Project File:
https://drive.google.com/drive/folders/17oofzMMPM5uwu9B4WbIn91-kqeHKXX8r?usp=sharing

If you need more information please let me know.

8

Hi Sushil,

Unfortunately, we still could not find out the reason for this issue.

When we test your audio with our audio devices (some on the same computer), on some of them (A), the voice is quite clear while on some other devices (B), it is nearly silent.

It is weird that when opening it with Audacity, the wave is very clearly and amplitude is high. And we also inserted some other voices to it then export to a wav file. But when we play the exported file, your audio part is nearly silent and our audio part is still clear on devices of group (B).

We understand that ActivePresenter may contribute to the effect of this problem on your computer but we need more time to understand what happened.

Regards,

9

Thank u for your reply

It’s ok if you need more time to identify actual issue but whenever you get solutions for the same please do reply

10

We have just found out a clue. It is called Out of Phase Stereo: (Out of Phase Stereo - Wikipedia).

But, I am not sure why it happens with your computer. Do you use any additional audio turning software?

For existing projects, you can try the following steps to fix:

  • Right-click the audio object, then select Export To File.
  • Select the WAV format.
  • Open the exported file with Audacity and remove one channel ( I assume you have experience with it)
  • Export the audio to a WAV file then imported back into ActivePresenter.

Regards,

11

Sure I will that as per suggestion
Let see what happen