Could you install ActivePresenter 8.3.0 and try recording again?
If the issue persists, please share the log of ActivePresenter so we can analyze the reason.
To view the log, click ActivePresenter > Preferences > Miscellaneous > View Log.
You can upload it here or email us to our address firstname.lastname@example.org.
It seems the problem is related to audio recording. Can you please try turning off audio (and camera) recording options to see if it occurs or not? Can you please confirm that it is possible to record audio with version 7.5.15?
I just downloaded the “free version” to try this app out. V 8.3.0 (64 bit version). I want to record video/audio from a youTube. I launched Safari and used the custom size to select the youTube window within Safari. The audio records perfectly but the video ONLY records the desktop. Help
My target application was the internet browser (Opera).The issue happened even with Windows File Explorer or the Desktop. I restarted my computer and for some reason it worked again. Maybe the update worked properly only after restarting my laptop.
Hi, I’m using windows 10 and I’ve just downloaded active presenter 8.5.0, as I was not able to add my display source for OBS studio despite following the troubleshooting recommendations online. Initially activepresenter was able to record the videos in my browser (vimeo and youtube). However, when I deleted the Obs studio app, the activepresenter could not record the videos on the browser display - it just shows a frozen screen from when the app starts recording. Audio recording is fine. I’ve already tried changing the settings>display>graphics to power saving (which I did before for Obs studio app), uninstalled active studio and re-downloaded the Obs studio app and did whatever I did before, reinstalled active presenter app but still cannot record videos. I have also tried downloading the older version of active presenter 7.6 but its still the same problem. Any idea how I can fix this?