ActivePresenter pointer misaligned

ActivePresenter Support Questions
1

Problem:Recordings made with ActivePresenter show the mouse pointer in the wrong position. The error is small at the top-left, but around mid-screen, the mouse location is represented about 2 inches from actual location, which makes recorded actions look like they’re being done in the wrong place.

Update: I realized that this is happening because I have Screen Scaling in Windows set to 125% (Display Settings…Scale). When set to 100%, the problem goes away. Problem is, I can’t see the screen well this way, so I need a different work-around, please!

ActivePresenter Version: 6.1.1

OS: Windows 10 Pro

Notes: Capture Area is set to Full Screen, Screen Resolution (checked) is 1920x1080

2

Hi Becky,

We have tested with one monitor and it still works fine. Please make sure that you don’t use two monitors with different DPI settings since ActivePresenter has a known issue in this case. And, also make sure that you have signed out after changing DPI.

Regards,