ActivePresenter keeps crashing during start

Problem: Can’t use the sw, crashes during start without any message to screen

ActivePresenter Version: 7.2.5

OS: Win 8

Notes: Can’t get it to run at all, not one of the attempts in the ActivePresenter.log were successful

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2018-07-01 15:14:35: ActivePresenter 7.2.5 (Release Build: 2018.06.15) started
OS: Windows 8 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 8
Hostname: myLaptop. Memory: 12,149 MB. Available: 1,722 MB. Memory Load: 85%
Project Location: c:\Users\Thomas\Documents\ActivePresenter
Disk Space: 138,212 MB (Free: 4,526 MB)
2018-07-01 15:14:35: TempDir: c:\Users\Thomas\AppData\Roaming\ActivePresenter\temp

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2018-07-01 15:15:05: ActivePresenter 7.2.5 (Release Build: 2018.06.15) started
OS: Windows 8 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 8
Hostname: myLaptop. Memory: 12,149 MB. Available: 2,136 MB. Memory Load: 82%
Project Location: c:\Users\Thomas\Documents\ActivePresenter
Disk Space: 138,212 MB (Free: 4,502 MB)
2018-07-01 15:15:05: TempDir: c:\Users\Thomas\AppData\Roaming\ActivePresenter\temp

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2018-07-01 15:15:21: ActivePresenter 7.2.5 (Release Build: 2018.06.15) started
OS: Windows 8 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 8
Hostname: myLaptop. Memory: 12,149 MB. Available: 2,090 MB. Memory Load: 82%
Project Location: c:\Users\Thomas\Documents\ActivePresenter
Disk Space: 138,212 MB (Free: 4,476 MB)
2018-07-01 15:15:21: TempDir: c:\Users\Thomas\AppData\Roaming\ActivePresenter\temp

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2018-07-01 15:15:57: ActivePresenter 7.2.5 (Release Build: 2018.06.15) started
OS: Windows 8 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 8
Hostname: myLaptop. Memory: 12,149 MB. Available: 2,079 MB. Memory Load: 82%
Project Location: c:\Users\Thomas\Documents\ActivePresenter
Disk Space: 138,212 MB (Free: 4,450 MB)
2018-07-01 15:15:57: TempDir: c:\Users\Thomas\AppData\Roaming\ActivePresenter\temp

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2018-07-01 15:37:13: ActivePresenter 7.2.5 (Release Build: 2018.06.15) started
OS: Windows 8 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 8
Hostname: myLaptop. Memory: 12,149 MB. Available: 6,229 MB. Memory Load: 48%
Project Location: c:\Users\Thomas\Documents\ActivePresenter
Disk Space: 138,212 MB (Free: 4,879 MB)
2018-07-01 15:37:13: TempDir: c:\Users\Thomas\AppData\Roaming\ActivePresenter\temp

================================
2018-07-01 15:38:01: ActivePresenter 7.2.5 (Release Build: 2018.06.15) started
OS: Windows 8 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 8
Hostname: myLaptop. Memory: 12,149 MB. Available: 5,965 MB. Memory Load: 50%
Project Location: c:\Users\Thomas\Documents\ActivePresenter
Disk Space: 138,212 MB (Free: 4,828 MB)
2018-07-01 15:38:01: TempDir: c:\Users\Thomas\AppData\Roaming\ActivePresenter\temp

================================
2018-07-01 15:50:31: ActivePresenter 7.2.5 (Release Build: 2018.06.15) started
OS: Windows 8 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 8
Hostname: myLaptop. Memory: 12,149 MB. Available: 4,076 MB. Memory Load: 66%
Project Location: c:\Users\Thomas\Documents\ActivePresenter
Disk Space: 138,212 MB (Free: 5,160 MB)
2018-07-01 15:50:31: TempDir: c:\Users\Thomas\AppData\Roaming\ActivePresenter\temp

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2018-07-01 16:26:14: ActivePresenter 7.2.5 (Release Build: 2018.06.15) started
OS: Windows 8 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 8
Hostname: myLaptop. Memory: 12,149 MB. Available: 5,292 MB. Memory Load: 56%
Project Location: c:\Users\Thomas\Documents\ActivePresenter
Disk Space: 138,212 MB (Free: 5,081 MB)
2018-07-01 16:26:14: TempDir: c:\Users\Thomas\AppData\Roaming\ActivePresenter\temp

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2018-07-03 11:50:34: ActivePresenter 7.2.5 (Release Build: 2018.06.15) started
OS: Windows 8 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 8
Hostname: myLaptop. Memory: 12,149 MB. Available: 2,753 MB. Memory Load: 77%
Project Location: c:\Users\Thomas\Documents\ActivePresenter
Disk Space: 138,212 MB (Free: 4,950 MB)
2018-07-03 11:50:34: TempDir: c:\Users\Thomas\AppData\Roaming\ActivePresenter\temp

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2018-07-03 12:39:28: ActivePresenter 7.2.5 (Release Build: 2018.06.15) started
OS: Windows 8 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 8
Hostname: myLaptop. Memory: 12,149 MB. Available: 4,891 MB. Memory Load: 59%
Project Location: c:\Users\Thomas\Documents\ActivePresenter
Disk Space: 138,212 MB (Free: 4,719 MB)
2018-07-03 12:39:28: TempDir: c:\Users\Thomas\AppData\Roaming\ActivePresenter\temp

Hi,

A built-in crash reporting tool has been included in ActivePresenter 7.3.0, you should download that latest version and install it over the current version.


If it still crashes please choose to send a crash report, that helps us a lot in idendifying the issue and fix it.

Regards,