ActivePresenter gives error message and crashes while recording sound

Problem: I’m using ActiverPresenter on my MacBook Pro. When I open the program I get the error message: “Cannot get the official hostname (error 0: Undefined error: 0)”. But then I can use the program to build my slides.

When I start recording audio then the program crashes all the time at random points. Some recordings work, but most of the time it crashes after a couple of seconds. I do not get an error message then.

ActivePresenter Version: 7.3.3

OS: macOS Mojave (10.14) and also on macOS High Sierra (10.13)

Notes: This is part of the log I have (could not add all because of character limit):

================================
2018-10-27 17:24:57: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 17:24:57: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.13.6 (Build 17G65). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 12,764 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 9,847 MB)
2018-10-27 17:24:57: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 17:26:53: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:26:53: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:26:53: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:26:55: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:26:55: Audio Decode Stats: Process 3.000000, Wait 0.000000
2018-10-27 17:26:55: Audio Encoding Stats: Process 2.000000, Wait 4.000000
2018-10-27 17:27:12: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:27:12: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:27:12: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8

================================
2018-10-27 17:27:43: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 17:27:43: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.13.6 (Build 17G65). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,382 MB. Available: 8,330 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 9,964 MB)
2018-10-27 17:27:43: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 17:30:17: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:30:17: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:30:17: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:30:38: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:30:39: Audio Decode Stats: Process 52.000000, Wait 0.000000
2018-10-27 17:30:39: Audio Encoding Stats: Process 14.000000, Wait 40.000000
2018-10-27 17:32:11: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:32:11: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:32:11: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:32:31: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:32:31: Audio Decode Stats: Process 57.000000, Wait 0.000000
2018-10-27 17:32:31: Audio Encoding Stats: Process 24.000000, Wait 37.000000
2018-10-27 17:32:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:32:56: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:32:56: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:33:01: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:33:01: Audio Decode Stats: Process 9.000000, Wait 0.000000
2018-10-27 17:33:01: Audio Encoding Stats: Process 3.000000, Wait 7.000000
2018-10-27 17:33:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:33:15: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:33:15: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:33:40: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:33:40: Audio Decode Stats: Process 59.000000, Wait 0.000000
2018-10-27 17:33:40: Audio Encoding Stats: Process 30.000000, Wait 28.000000
2018-10-27 17:34:00: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:34:00: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:34:00: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:34:29: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:34:29: Audio Decode Stats: Process 80.000000, Wait 0.000000
2018-10-27 17:34:29: Audio Encoding Stats: Process 38.000000, Wait 43.000000
2018-10-27 17:34:34: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:35:09: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:35:41: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:35:41: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:35:41: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:35:55: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:35:55: Audio Decode Stats: Process 32.000000, Wait 0.000000
2018-10-27 17:35:55: Audio Encoding Stats: Process 17.000000, Wait 15.000000
2018-10-27 17:36:04: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:36:04: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:36:04: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:36:16: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:36:16: Audio Decode Stats: Process 26.000000, Wait 0.000000
2018-10-27 17:36:16: Audio Encoding Stats: Process 6.000000, Wait 21.000000
2018-10-27 17:36:28: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:37:18: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:37:18: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:37:18: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:37:36: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:37:36: Audio Decode Stats: Process 35.000000, Wait 0.000000
2018-10-27 17:37:36: Audio Encoding Stats: Process 21.000000, Wait 17.000000
2018-10-27 17:37:46: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:37:46: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:37:46: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:37:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:37:49: Audio Decode Stats: Process 2.000000, Wait 0.000000
2018-10-27 17:37:49: Audio Encoding Stats: Process 0.000000, Wait 2.000000
2018-10-27 17:38:32: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:38:32: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:38:32: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8

================================
2018-10-27 17:38:51: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 17:38:51: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.13.6 (Build 17G65). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,382 MB. Available: 5,844 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 9,237 MB)
2018-10-27 17:38:51: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 17:39:24: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:39:24: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:39:24: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:39:38: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:39:38: Audio Decode Stats: Process 28.000000, Wait 0.000000
2018-10-27 17:39:38: Audio Encoding Stats: Process 9.000000, Wait 18.000000
2018-10-27 17:39:45: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:39:45: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:39:45: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:40:04: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:40:04: Audio Decode Stats: Process 33.000000, Wait 0.000000
2018-10-27 17:40:04: Audio Encoding Stats: Process 14.000000, Wait 23.000000
2018-10-27 17:40:07: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:40:30: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:40:36: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:40:46: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8

================================
2018-10-27 17:41:16: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 17:41:16: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.13.6 (Build 17G65). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 5,304 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 8,942 MB)
2018-10-27 17:41:16: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 17:42:05: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:42:05: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:42:05: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:42:26: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:42:26: Audio Decode Stats: Process 58.000000, Wait 0.000000
2018-10-27 17:42:26: Audio Encoding Stats: Process 26.000000, Wait 35.000000
2018-10-27 17:42:35: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:42:53: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:42:53: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:42:53: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:43:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:43:02: Audio Decode Stats: Process 22.000000, Wait 0.000000
2018-10-27 17:43:02: Audio Encoding Stats: Process 8.000000, Wait 13.000000
2018-10-27 17:43:05: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8

================================
2018-10-27 17:43:32: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 17:43:32: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.13.6 (Build 17G65). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,382 MB. Available: 5,130 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 8,707 MB)
2018-10-27 17:43:32: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 17:43:51: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:43:51: Audio Decode Stats: Process 52.000000, Wait 0.000000
2018-10-27 17:43:51: Audio Encoding Stats: Process 24.000000, Wait 30.000000
2018-10-27 17:44:08: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:44:08: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:44:08: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 17:44:17: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 17:44:17: Audio Decode Stats: Process 20.000000, Wait 0.000000
2018-10-27 17:44:17: Audio Encoding Stats: Process 6.000000, Wait 15.000000
2018-10-27 17:44:22: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8

================================
2018-10-27 17:44:30: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 17:44:30: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.13.6 (Build 17G65). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,382 MB. Available: 5,054 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 8,504 MB)
2018-10-27 17:44:30: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 17:50:47: ActivePresenter 7.3.3 (Release Build: 2018.09.06) shut down

================================
2018-10-27 17:57:55: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 17:57:55: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.13.6 (Build 17G65). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 8,514 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 13,185 MB)
2018-10-27 17:57:55: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 18:00:15: ActivePresenter 7.3.3 (Release Build: 2018.09.06) shut down

================================
2018-10-27 18:52:46: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 18:52:46: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.14 (Build 18A391). Version: 10.14 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,382 MB. Available: 8,943 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 20,392 MB)
2018-10-27 18:52:46: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 18:53:25: ActivePresenter 7.3.3 (Release Build: 2018.09.06) shut down

================================
2018-10-27 18:53:29: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 18:53:29: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.14 (Build 18A391). Version: 10.14 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,382 MB. Available: 7,464 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 20,379 MB)
2018-10-27 18:53:29: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 18:53:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:53:50: Audio Decode Stats: Process 55.000000, Wait 0.000000
2018-10-27 18:53:50: Audio Encoding Stats: Process 17.000000, Wait 47.000000
2018-10-27 18:53:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:53:50: Audio Decode Stats: Process 19.000000, Wait 0.000000
2018-10-27 18:53:50: Audio Encoding Stats: Process 7.000000, Wait 13.000000
2018-10-27 18:53:51: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:54:39: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:54:39: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:54:39: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:54:46: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:54:46: Audio Decode Stats: Process 14.000000, Wait 0.000000
2018-10-27 18:54:46: Audio Encoding Stats: Process 4.000000, Wait 9.000000
2018-10-27 18:54:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:54:56: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:54:56: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:55:03: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:55:03: Audio Decode Stats: Process 14.000000, Wait 0.000000
2018-10-27 18:55:03: Audio Encoding Stats: Process 7.000000, Wait 9.000000
2018-10-27 18:55:14: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:55:14: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:55:14: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:55:33: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:55:33: Audio Decode Stats: Process 42.000000, Wait 0.000000
2018-10-27 18:55:33: Audio Encoding Stats: Process 13.000000, Wait 33.000000
2018-10-27 18:55:42: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:56:29: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:56:29: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:56:29: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8

================================
2018-10-27 18:56:39: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 18:56:39: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.14 (Build 18A391). Version: 10.14 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 6,418 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 19,958 MB)
2018-10-27 18:56:39: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 18:57:06: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:57:06: Audio Decode Stats: Process 40.000000, Wait 0.000000
2018-10-27 18:57:06: Audio Encoding Stats: Process 18.000000, Wait 22.000000
2018-10-27 18:57:11: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:57:45: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:57:45: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:57:45: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:57:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:57:56: Audio Decode Stats: Process 28.000000, Wait 0.000000
2018-10-27 18:57:56: Audio Encoding Stats: Process 14.000000, Wait 15.000000
2018-10-27 18:58:04: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:59:10: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:59:10: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:59:10: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:59:12: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:59:12: Audio Decode Stats: Process 1.000000, Wait 0.000000
2018-10-27 18:59:12: Audio Encoding Stats: Process 0.000000, Wait 2.000000
2018-10-27 18:59:20: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:59:20: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:59:20: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 18:59:43: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 18:59:43: Audio Decode Stats: Process 56.000000, Wait 0.000000
2018-10-27 18:59:43: Audio Encoding Stats: Process 13.000000, Wait 45.000000
2018-10-27 18:59:46: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 19:01:01: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8

================================
2018-10-27 19:01:12: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 19:01:12: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.14 (Build 18A391). Version: 10.14 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 5,837 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 19,515 MB)
2018-10-27 19:01:12: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 19:01:45: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 19:01:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 19:01:56: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 19:01:56: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 19:02:13: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 19:02:14: Audio Decode Stats: Process 36.000000, Wait 0.000000
2018-10-27 19:02:14: Audio Encoding Stats: Process 14.000000, Wait 22.000000
2018-10-27 19:02:33: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 19:03:03: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 19:03:03: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 19:03:03: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8

================================
2018-10-27 19:03:20: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 19:03:20: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.14 (Build 18A391). Version: 10.14 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 5,872 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 19,300 MB)
2018-10-27 19:03:20: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 19:11:53: ActivePresenter 7.3.3 (Release Build: 2018.09.06) shut down

================================
2018-10-27 19:16:26: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 19:16:26: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.14 (Build 18A391). Version: 10.14 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 5,297 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 19,154 MB)
2018-10-27 19:16:26: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 19:18:34: ActivePresenter 7.3.3 (Release Build: 2018.09.06) shut down

================================
2018-10-27 19:18:36: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 19:18:36: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.14 (Build 18A391). Version: 10.14 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 4,721 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 19,267 MB)
2018-10-27 19:18:36: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 19:20:42: ActivePresenter 7.3.3 (Release Build: 2018.09.06) shut down

================================
2018-10-27 19:20:52: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 19:20:52: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.14 (Build 18A391). Version: 10.14 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 5,031 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 19,263 MB)
2018-10-27 19:20:52: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 19:21:11: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-10-27 19:21:11: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 44100. Sample Format: 8
2018-10-27 19:21:11: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 44100. Sample Format: 8

================================
2018-10-27 19:21:36: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 19:21:36: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.14 (Build 18A391). Version: 10.14 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,382 MB. Available: 4,816 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 19,056 MB)
2018-10-27 19:21:36: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp
2018-10-27 19:30:02: ActivePresenter 7.3.3 (Release Build: 2018.09.06) shut down

================================
2018-10-27 19:30:05: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2018-10-27 19:30:05: ActivePresenter 7.3.3 (Release Build: 2018.09.06) started
OS: OS X Version 10.14 (Build 18A391). Version: 10.14 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 4,150 MB
Project Location: /Users/imcovangent/Documents/ActivePresenter/
Disk Space: 239,172 MB (Free: 19,255 MB)
2018-10-27 19:30:05: TempDir: /Users/imcovangent/Library/Application Support/ActivePresenter/temp

Hi,

Thanks for reporting the issue. We will check and try to fix the problem as soon as possible. Can you please share the screenshot of the error message?

Regards,

Yes, I thought it was gone, but it is still there today…

Hi,

I mean the message when the program crashed. It looks like the below screenshot:

image

In that case, please click Report… and send the detailed information to us so we can analyze further.

Regards,

Ok, just got the error again when recording audio.

I want to add the crash report to this message, but your forum tells me that new users cannot attach files (how very handy…).

Please tell me how I can provide you with the crash report.

Hi,

Please email it to support@atomisystems.com.

Regards,

Thanks for sharing the crash report. Unfortunately, we have checked but could not find the cause of issue. We are going to release an update in this month. Would you mind to help us to check if the problem happens with the update or not?

Regards.

Hi, sure, I can have a look. Can you let me know when the update has been released? I’m not using ActivePresenter daily anymore since the video I was making is finished by now…