ActivePresenter Freezes when trying to export a project containing video file to HTML

[noma_j]

Hi there

I am trying to export a project that has a slide containing an mp4 file. I am trying to export the project to HTML and there is no crashing or anything, just hangs on the publishing project progress bar for hours without progressing.

I have checked and there are no updates to my version of AP
I have also selected “Use software rendering instead of GPU rendering” in the preferences tab.

Not really sure what to try next?
ActivePresenter log.txt (91.1 KB)

Thank you!

[QuynhAnh_Vu (Anh Vu Quynh)]

Hi there,

After checking the log file you sent, we couldn’t find any related information from it.
Could you please send your project and its external data folder (named PROJECT_FILE_files) (if any) via support@atomisystems.com so we can take a further look?

Kind regards,
Quynh Anh