ActivePresenter Saola Animate Pricing Download

ActivePresenter Crashing during preview

Whenever I try to test my project by checking the preview, the software crashes and everything closes. I am not sure what the issue is but this problem only occurs with this specific project; any other project works fine. I’m hoping someone could please help.
Thank you for your time.

Hi Nukubi,

Can you send your project and its external data folder (named PROJECT_FILE_files) (if any) via support@atomisystems.com so we can take a look?

Besides, please share the log file so we can check? To view the log:

  • In Start Page, click Preferences (the Gear icon)
  • Select Miscellaneous.
  • Click View Log.

If the log is too long, you can save it as file and send email to us.

Regards,
Quynh

Thank you for the quick response,
I’ve sent the project and log to the email

I don’t know why but this issue seems to have ceased all of a sudden,
thank you for your assistance

Hi Nukubi,

This is a known issue when you add both normal action (Hide Object) and Advanced Action in the On Load event of a slide. It will be fixed in the release updates.
In the meantime, you can move the Hide Object action into the Advanced Action.

We are sorry for this inconvenience.

Regards,
Hoa

Thank you for your advice, this was very helpful