ActivePresenter 9 is not exporting to video files created in ActivePresenter 8

ActivePresenter Support Questions
1

Hi there. My newly activated ActivePresenter 9 account is failing to export to video files created in ActivePresenter 8. I tried shortening the file name and saving to a different location, but these tactics did not result in success. Kindly advise and thanks very much.

2

Hi Susanne,

Please send the ActivePresenter log file to support@atomisystems.com so we can have a look at it.
To view the log, click the ActivePresenter button > Preferences > Miscellaneous > View Log.
You can also watch this video and follow the steps here: How to Find and Send ActivePresenter's Log File - ActivePresenter 8 - YouTube

Best regards,
Thuy