Hello…i’m an happy user of ActivePresenter, but from the 9 version i have big problem… when i click in a specific slide of my project the software crash, every time… in addiction, trying to render video in MP4 crash on final step.
On another PC, with the same 9 version, it not crash but render are very slow…
No problem when i used 8x version… How could i solve this problem ? Please help me.
Hi,
Thank you for reporting the issue.
We could not reproduce the issue so if the crash report dialog shows up, please fill in your email address, describe the issue, and report it.
In case you don’t see any crash report dialog, please share the log of ActivePresenter so we can check.
To view the log, click ActivePresenter > Preferences > Miscellaneous > View Log .
If the log file is large, please send it to our email address support@atomisystems.com
Best regards,
Thuy
Thanks for your answer…from many days i send log to you but no-one with integrated reporting issue system…
… looking in the log i could see this message wich is every the same … i attach it… the text say me something wrong with graphic drivers, is correct ?
================================
2022-11-16 18:22:26: ActivePresenter 9.0.3 - 64-bit build. (Release Build: 2022.10.28) started
OS: Windows 8.1 (build 9600), 64-bit edition
CPU Count: 8
Hostname: Danguard. Memory: 8,139 MB. Available: 5,199 MB. Memory Load: 36%
Disk Space: 157,768 MB (Free: 19,761 MB)
Project Location: C:\Users\Stefano\Documents\ActivePresenter
2022-11-16 18:22:26: TempDir: C:\Users\Stefano\AppData\Roaming\ActivePresenter\temp
2022-11-16 18:22:26: -----------------LISTING GRAPHICS DEVICES---------------------
2022-11-16 18:22:26: DXGIAdapter: NVIDIA GeForce GTX 745 (0-35341)
2022-11-16 18:22:26: DXGIAdapter: Microsoft Basic Render Driver (0-37620)
2022-11-16 18:22:26: DXGIAdapter NVIDIA GeForce GTX 745 (0-35341) is used.
2022-11-16 18:22:26: --------------------------------------------------------------
2022-11-16 18:22:26: ---------------------LISTING AUDIO DEVICES------------------------
2022-11-16 18:22:26: Speakers (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{9c94ded5-59e4-4ab3-9596-9f2c3cc8af23})
2022-11-16 18:22:26: Microphone (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{6b24f196-931d-42a4-9b02-8e893678fe4d})
2022-11-16 18:22:26: Microphone (DroidCam Virtual Audio) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 16000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{ef94db82-70ca-43d6-9644-8911b951812e})
2022-11-16 18:22:26: --------------------------------------------------------------
2022-11-16 18:22:27: ---------------------LISTING WEBCAMS------------------------
2022-11-16 18:22:27: 1. DroidCam Source 3 - \?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
2022-11-16 18:22:27: --------------------------------------------------------------
2022-11-16 18:22:29: Opening project: D:\Videoguide\PcPrimiPassi\DA PUBBLICARE\GamsGo\GamsGo.approj
2022-11-16 18:22:30: PrepareRibbonBar: 687ms
2022-11-16 18:22:36: NVENC: Functions loaded
2022-11-16 18:22:36: NVENC: Initialized successfullly
2022-11-16 18:22:36: Encoder: Windows Media Foundation, Codecs: 10001
2022-11-16 18:22:36: Encoder: NVIDIA GeForce GTX 745, Codecs: 10001
and first…
================================
2022-11-15 20:08:05: ActivePresenter 9.0.3 - 64-bit build. (Release Build: 2022.10.28) started
OS: Windows 8.1 (build 9600), 64-bit edition
CPU Count: 8
Hostname: Danguard. Memory: 8,139 MB. Available: 5,962 MB. Memory Load: 26%
Disk Space: 157,768 MB (Free: 25,483 MB)
Project Location: C:\Users\Stefano\Documents\ActivePresenter
2022-11-15 20:08:05: TempDir: C:\Users\Stefano\AppData\Roaming\ActivePresenter\temp
2022-11-15 20:08:05: -----------------LISTING GRAPHICS DEVICES---------------------
2022-11-15 20:08:05: DXGIAdapter: NVIDIA GeForce GTX 745 (0-45123)
2022-11-15 20:08:05: DXGIAdapter: Microsoft Basic Render Driver (0-47229)
2022-11-15 20:08:05: DXGIAdapter NVIDIA GeForce GTX 745 (0-45123) is used.
2022-11-15 20:08:05: --------------------------------------------------------------
2022-11-15 20:08:05: ---------------------LISTING AUDIO DEVICES------------------------
2022-11-15 20:08:05: Speakers (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{9c94ded5-59e4-4ab3-9596-9f2c3cc8af23})
2022-11-15 20:08:05: Microphone (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{6b24f196-931d-42a4-9b02-8e893678fe4d})
2022-11-15 20:08:05: Microphone (DroidCam Virtual Audio) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 16000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{ef94db82-70ca-43d6-9644-8911b951812e})
2022-11-15 20:08:05: --------------------------------------------------------------
2022-11-15 20:08:05: ---------------------LISTING WEBCAMS------------------------
2022-11-15 20:08:05: 1. DroidCam Source 3 - \?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
2022-11-15 20:08:05: --------------------------------------------------------------
2022-11-15 20:08:06: Opening project: D:\Videoguide\PcPrimiPassi\DA PUBBLICARE\GamsGo\GamsGo.approj
2022-11-15 20:08:07: PrepareRibbonBar: 625ms
2022-11-15 20:08:17: Checking updates for ActivePresenter v9.0.3…
2022-11-15 20:08:29: NVENC: Functions loaded
2022-11-15 20:08:29: NVENC: Driver does not support the required nvenc API version. Required: 10.0 Found: 8.1
2022-11-15 20:08:29: Encoder: Windows Media Foundation, Codecs: 10001
I tryed to install last driver for my Nvidia GTX 745 but error continue to appear…
What you suggest me ? Thanks !
Hi Stefano,
It seems the problem comes from objects which have the Opacity effect when running on Windows 8.1, can you please remove this effect to see if problem occurs or not?
Best regards,
Hello,
i cannot remove the effects because every time i select the slide AcrivePresenter crash… but only in my computer, in another all run normally.
With 8 version this problem not exsist, so i think is not a problem about effects… i use every time the same base effect, nothing to specially… generally i use dissolve effects or similar… the problem is windows version ?
If yes i have to downgrade to 8 version as far as i will upgrade to windows 10.
We have just shared the test version to your email.
Can you please help us to check and let us know the result?
Regards,
YES, the test version you sent me correct the problem !! It work and not crash when i select the incriminated slide… thank you… could i wait for a official release or have i to maintain this version forever ?
Thanks again !
Hi Stefano,
We will release an update which includes the fix for this problem in the next week or so.
Regards,
Ok, i’m very stafisfied about assistance…thank you very very much !
Have a good day.
Hi @ravalon,
We have released an update that resolves this issue for ActivePresenter 9.
Please access the Help tab > Check Updates.
Regards,
Wonderful, i’ll update immediately… very thanks and compliments for professionality and speed of correction ! you are a very good service !