Problem:
Activepresenter keeps crashing when playing recorded audio.
When the slide with audio is started from the beginning, everything works fine. But when I want to start playing the recorded audio from another point on my timeline, Activepresenter keeps crashing. Sometimes it works, but 95% of the time it doesn’t.
Before the last update everything was working fine.
A Crash report has also been sent.
ActivePresenter Version: 8.0.6
OS: Windows 10
Notes:
Hi,
Can you send your project and its external data folder named in the pattern PROJECT_FILE_files via support@atomisystems.com so we can take a look at?
Regards,
Please find below the part of the log file.
First part is the session when the last error happened… it happened at 15:27.
The second part is the restart of activepresenter
2020-05-04 14:38:13: ActivePresenter 8.0.6 (Release Build: 2020.04.28) started
OS: Windows 10 (build 18363), 64-bit edition. Version: 10.0 - 64 bit
CPU Count: 8
Hostname: Guy-Desktop. Memory: 32,705 MB. Available: 29,219 MB. Memory Load: 10%
Project Location: C:\Users\Guy\Documents\ActivePresenter
Disk Space: 487,385 MB (Free: 146,213 MB)
2020-05-04 14:38:14: TempDir: C:\Users\Guy\AppData\Roaming\ActivePresenter\temp
2020-05-04 14:38:14: Last renderers: 1
2020-05-04 14:38:14: Direct3D rendering mode: software
2020-05-04 14:38:14: Direct3D device type: 5
2020-05-04 14:38:15: Error while adding device to list: Windows WASAPI:Speakers (Realtek High Definition Audio): Invalid device
2020-05-04 14:38:31: Opening project: D:\Dropbox (Personal)\Education\Cours\2TPCM\Coinf3\2019-2020\Videos eLearning\COINF3 Chapitre 1.approj
2020-05-04 14:38:36: PrepareRibbonBar: 639ms
2020-05-04 14:38:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:49: Audio Decoding Stats: Process 82.000000, Wait 0.000000
2020-05-04 14:38:49: Audio Encoding Stats: Process 37.000000, Wait 70.000000
2020-05-04 14:38:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:49: Audio Decoding Stats: Process 17.000000, Wait 0.000000
2020-05-04 14:38:49: Audio Encoding Stats: Process 9.000000, Wait 14.000000
2020-05-04 14:38:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:49: Audio Decoding Stats: Process 54.000000, Wait 0.000000
2020-05-04 14:38:49: Audio Encoding Stats: Process 29.000000, Wait 31.000000
2020-05-04 14:38:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:49: Audio Decoding Stats: Process 11.000000, Wait 3.000000
2020-05-04 14:38:49: Audio Encoding Stats: Process 12.000000, Wait 3.000000
2020-05-04 14:38:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:50: Audio Decoding Stats: Process 38.000000, Wait 4.000000
2020-05-04 14:38:50: Audio Encoding Stats: Process 20.000000, Wait 31.000000
2020-05-04 14:38:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:50: Audio Decoding Stats: Process 34.000000, Wait 0.000000
2020-05-04 14:38:50: Audio Encoding Stats: Process 15.000000, Wait 22.000000
2020-05-04 14:38:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:50: Audio Decoding Stats: Process 76.000000, Wait 4.000000
2020-05-04 14:38:50: Audio Encoding Stats: Process 28.000000, Wait 48.000000
2020-05-04 14:38:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:50: Audio Decoding Stats: Process 6.000000, Wait 71.000000
2020-05-04 14:38:50: Audio Encoding Stats: Process 77.000000, Wait 1.000000
2020-05-04 14:38:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:51: Render Project Size: 1920 x 1080
2020-05-04 14:38:51: Threads Used: 4 / 8, Memory Available: 25,324/32,705
2020-05-04 14:38:51: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:38:51: Audio Decoding Stats: Process 39.000000, Wait 54.000000
2020-05-04 14:38:51: Audio Encoding Stats: Process 76.000000, Wait 26.000000
2020-05-04 14:38:51: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:51: Video frames decoding started.
2020-05-04 14:38:51: Audio frames decoding started.
2020-05-04 14:38:51: Audio Decoding Stats: Process 128.000000, Wait 3.000000
2020-05-04 14:38:51: Audio Encoding Stats: Process 50.000000, Wait 126.000000
2020-05-04 14:38:53: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:53: Audio Decoding Stats: Process 55.000000, Wait 3.000000
2020-05-04 14:38:53: Audio Encoding Stats: Process 26.000000, Wait 33.000000
2020-05-04 14:38:53: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:53: Audio Decoding Stats: Process 23.000000, Wait 0.000000
2020-05-04 14:38:53: Audio Encoding Stats: Process 6.000000, Wait 49.000000
2020-05-04 14:38:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:57: Audio Decoding Stats: Process 38.000000, Wait 3.000000
2020-05-04 14:38:57: Audio Encoding Stats: Process 15.000000, Wait 23.000000
2020-05-04 14:38:57: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:57: Audio Decoding Stats: Process 72.000000, Wait 10.000000
2020-05-04 14:38:57: Audio Encoding Stats: Process 40.000000, Wait 38.000000
2020-05-04 14:38:57: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:57: Audio Decoding Stats: Process 55.000000, Wait 3.000000
2020-05-04 14:38:57: Audio Encoding Stats: Process 24.000000, Wait 48.000000
2020-05-04 14:38:57: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:57: Audio Decoding Stats: Process 36.000000, Wait 0.000000
2020-05-04 14:38:57: Audio Encoding Stats: Process 16.000000, Wait 59.000000
2020-05-04 14:38:57: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 14:38:57: Audio Decoding Stats: Process 8.000000, Wait 199.000000
2020-05-04 14:38:57: Audio Encoding Stats: Process 1.000000, Wait 0.000000
2020-05-04 14:39:29: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 31.000000
2020-05-04 14:41:26: Render Project Size: 1920 x 1080
2020-05-04 14:41:26: Threads Used: 4 / 8, Memory Available: 24,079/32,705
2020-05-04 14:41:26: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:41:26: Video frames decoding started.
2020-05-04 14:41:26: Audio frames decoding started.
2020-05-04 14:41:26: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 34.000000
2020-05-04 14:41:53: Render Project Size: 1920 x 1080
2020-05-04 14:41:53: Threads Used: 4 / 8, Memory Available: 23,905/32,705
2020-05-04 14:41:53: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:41:53: Audio frames decoding started.
2020-05-04 14:41:53: Video frames decoding started.
2020-05-04 14:41:53: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 30.000000
2020-05-04 14:42:17: RLMedia: No streams to mux were specified
2020-05-04 14:42:17: RLMedia: No streams to mux were specified
2020-05-04 14:42:17: RLMedia: No streams to mux were specified
2020-05-04 14:42:17: RLMedia: No streams to mux were specified
2020-05-04 14:42:37: Render Project Size: 1920 x 1080
2020-05-04 14:42:37: Threads Used: 4 / 8, Memory Available: 24,054/32,705
2020-05-04 14:42:37: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:42:37: Video frames decoding started.
2020-05-04 14:42:37: Audio frames decoding started.
2020-05-04 14:42:37: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 13.000000
2020-05-04 14:42:47: Render Project Size: 1920 x 1080
2020-05-04 14:42:47: Threads Used: 4 / 8, Memory Available: 23,944/32,705
2020-05-04 14:42:47: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:42:47: Video frames decoding started.
2020-05-04 14:42:47: Audio frames decoding started.
2020-05-04 14:42:47: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 20.000000
2020-05-04 14:43:01: Render Project Size: 1920 x 1080
2020-05-04 14:43:01: Threads Used: 4 / 8, Memory Available: 23,751/32,705
2020-05-04 14:43:01: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:43:01: Video frames decoding started.
2020-05-04 14:43:01: Audio frames decoding started.
2020-05-04 14:43:01: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 12.000000
2020-05-04 14:43:30: Render Project Size: 1920 x 1080
2020-05-04 14:43:30: Threads Used: 4 / 8, Memory Available: 22,763/32,705
2020-05-04 14:43:30: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:43:30: Video frames decoding started.
2020-05-04 14:43:30: Audio frames decoding started.
2020-05-04 14:43:30: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 13.000000
2020-05-04 14:44:01: Render Project Size: 1920 x 1080
2020-05-04 14:44:01: Threads Used: 4 / 8, Memory Available: 23,674/32,705
2020-05-04 14:44:01: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:44:01: Audio frames decoding started.
2020-05-04 14:44:01: Video frames decoding started.
2020-05-04 14:44:01: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 19.000000
2020-05-04 14:44:54: Render Project Size: 1920 x 1080
2020-05-04 14:44:54: Threads Used: 4 / 8, Memory Available: 23,723/32,705
2020-05-04 14:44:54: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:44:54: Video frames decoding started.
2020-05-04 14:44:54: Audio frames decoding started.
2020-05-04 14:44:54: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 31.000000
2020-05-04 14:45:55: Render Project Size: 1920 x 1080
2020-05-04 14:45:55: Threads Used: 4 / 8, Memory Available: 23,731/32,705
2020-05-04 14:45:55: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:45:55: Video frames decoding started.
2020-05-04 14:45:55: Audio frames decoding started.
2020-05-04 14:45:55: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 13.000000
2020-05-04 14:46:16: Render Project Size: 1920 x 1080
2020-05-04 14:46:16: Threads Used: 4 / 8, Memory Available: 23,642/32,705
2020-05-04 14:46:16: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:46:16: Audio frames decoding started.
2020-05-04 14:46:16: Video frames decoding started.
2020-05-04 14:46:17: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 12.000000
2020-05-04 14:46:25: Render Project Size: 1920 x 1080
2020-05-04 14:46:25: Threads Used: 4 / 8, Memory Available: 23,581/32,705
2020-05-04 14:46:25: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:46:25: Audio frames decoding started.
2020-05-04 14:46:25: Video frames decoding started.
2020-05-04 14:46:25: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 13.000000
2020-05-04 14:59:23: Render Project Size: 1920 x 1080
2020-05-04 14:59:23: Threads Used: 4 / 8, Memory Available: 23,093/32,705
2020-05-04 14:59:23: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:59:23: Audio frames decoding started.
2020-05-04 14:59:23: Video frames decoding started.
2020-05-04 14:59:24: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 13.000000
2020-05-04 14:59:52: Render Project Size: 1920 x 1080
2020-05-04 14:59:52: Threads Used: 4 / 8, Memory Available: 22,957/32,705
2020-05-04 14:59:52: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:59:52: Video frames decoding started.
2020-05-04 14:59:52: Audio frames decoding started.
2020-05-04 14:59:52: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 30.000000
2020-05-04 14:59:58: Render Project Size: 1920 x 1080
2020-05-04 14:59:58: Threads Used: 4 / 8, Memory Available: 22,824/32,705
2020-05-04 14:59:58: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 14:59:59: Video frames decoding started.
2020-05-04 14:59:59: Audio frames decoding started.
2020-05-04 14:59:59: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 41.000000
2020-05-04 15:00:19: Render Project Size: 1920 x 1080
2020-05-04 15:00:19: Threads Used: 4 / 8, Memory Available: 22,901/32,705
2020-05-04 15:00:19: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:00:20: Audio frames decoding started.
2020-05-04 15:00:20: Video frames decoding started.
2020-05-04 15:00:20: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 13.000000
2020-05-04 15:01:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 15:01:50: Preparing to record audio from: Microphone (RODE NT-USB). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:02:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-04 15:02:02: Audio Decoding Stats: Process 18.000000, Wait 0.000000
2020-05-04 15:02:02: Audio Encoding Stats: Process 10.000000, Wait 13.000000
2020-05-04 15:02:20: Render Project Size: 1920 x 1080
2020-05-04 15:02:20: Threads Used: 4 / 8, Memory Available: 22,905/32,705
2020-05-04 15:02:20: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:02:20: Audio frames decoding started.
2020-05-04 15:02:20: Video frames decoding started.
2020-05-04 15:02:21: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 25.000000
2020-05-04 15:02:36: Render Project Size: 1920 x 1080
2020-05-04 15:02:36: Threads Used: 4 / 8, Memory Available: 22,846/32,705
2020-05-04 15:02:36: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:02:36: Audio frames decoding started.
2020-05-04 15:02:36: Video frames decoding started.
2020-05-04 15:02:37: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 24.000000
2020-05-04 15:03:16: Render Project Size: 1920 x 1080
2020-05-04 15:03:16: Threads Used: 4 / 8, Memory Available: 22,845/32,705
2020-05-04 15:03:16: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:03:16: Audio frames decoding started.
2020-05-04 15:03:16: Video frames decoding started.
2020-05-04 15:03:16: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 30.000000
2020-05-04 15:04:29: Render Project Size: 1920 x 1080
2020-05-04 15:04:29: Threads Used: 4 / 8, Memory Available: 22,886/32,705
2020-05-04 15:04:29: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:04:29: Video frames decoding started.
2020-05-04 15:04:29: Audio frames decoding started.
2020-05-04 15:04:29: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 44.000000
2020-05-04 15:04:54: Render Project Size: 1920 x 1080
2020-05-04 15:04:54: Threads Used: 4 / 8, Memory Available: 22,752/32,705
2020-05-04 15:04:54: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:04:54: Audio frames decoding started.
2020-05-04 15:04:54: Video frames decoding started.
2020-05-04 15:04:54: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 25.000000
2020-05-04 15:05:16: Render Project Size: 1920 x 1080
2020-05-04 15:05:16: Threads Used: 4 / 8, Memory Available: 22,722/32,705
2020-05-04 15:05:16: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:05:16: Audio frames decoding started.
2020-05-04 15:05:16: Video frames decoding started.
2020-05-04 15:05:17: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 24.000000
2020-05-04 15:05:37: Render Project Size: 1920 x 1080
2020-05-04 15:05:37: Threads Used: 4 / 8, Memory Available: 22,666/32,705
2020-05-04 15:05:37: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:05:37: Audio frames decoding started.
2020-05-04 15:05:37: Video frames decoding started.
2020-05-04 15:05:37: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 19.000000
2020-05-04 15:06:12: Render Project Size: 1920 x 1080
2020-05-04 15:06:12: Threads Used: 4 / 8, Memory Available: 22,763/32,705
2020-05-04 15:06:12: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:06:12: Audio frames decoding started.
2020-05-04 15:06:12: Video frames decoding started.
2020-05-04 15:06:13: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 23.000000
2020-05-04 15:06:33: Render Project Size: 1920 x 1080
2020-05-04 15:06:33: Threads Used: 4 / 8, Memory Available: 22,606/32,705
2020-05-04 15:06:33: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:06:33: Audio frames decoding started.
2020-05-04 15:06:33: Video frames decoding started.
2020-05-04 15:06:33: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 25.000000
2020-05-04 15:07:01: Render Project Size: 1920 x 1080
2020-05-04 15:07:01: Threads Used: 4 / 8, Memory Available: 22,661/32,705
2020-05-04 15:07:01: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:07:01: Audio frames decoding started.
2020-05-04 15:07:01: Video frames decoding started.
2020-05-04 15:07:02: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 26.000000
2020-05-04 15:07:18: Render Project Size: 1920 x 1080
2020-05-04 15:07:18: Threads Used: 4 / 8, Memory Available: 22,640/32,705
2020-05-04 15:07:18: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:07:18: Audio frames decoding started.
2020-05-04 15:07:18: Video frames decoding started.
2020-05-04 15:07:18: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 38.000000
2020-05-04 15:07:44: Render Project Size: 1920 x 1080
2020-05-04 15:07:44: Threads Used: 4 / 8, Memory Available: 22,723/32,705
2020-05-04 15:07:44: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:07:44: Audio frames decoding started.
2020-05-04 15:07:44: Video frames decoding started.
2020-05-04 15:07:44: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 31.000000
2020-05-04 15:07:52: Render Project Size: 1920 x 1080
2020-05-04 15:07:52: Threads Used: 4 / 8, Memory Available: 22,644/32,705
2020-05-04 15:07:52: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:07:52: Audio frames decoding started.
2020-05-04 15:07:52: Video frames decoding started.
2020-05-04 15:07:52: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 32.000000
2020-05-04 15:08:08: Render Project Size: 1920 x 1080
2020-05-04 15:08:08: Threads Used: 4 / 8, Memory Available: 22,677/32,705
2020-05-04 15:08:08: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:08:08: Audio frames decoding started.
2020-05-04 15:08:08: Video frames decoding started.
2020-05-04 15:08:09: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 8.000000
2020-05-04 15:08:32: Render Project Size: 1920 x 1080
2020-05-04 15:08:32: Threads Used: 4 / 8, Memory Available: 22,537/32,705
2020-05-04 15:08:32: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:08:32: Video frames decoding started.
2020-05-04 15:08:32: Audio frames decoding started.
2020-05-04 15:08:32: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 8.000000
2020-05-04 15:08:50: Render Project Size: 1920 x 1080
2020-05-04 15:08:50: Threads Used: 4 / 8, Memory Available: 22,560/32,705
2020-05-04 15:08:50: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:08:50: Audio frames decoding started.
2020-05-04 15:08:50: Video frames decoding started.
2020-05-04 15:08:50: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 12.000000
2020-05-04 15:09:00: Render Project Size: 1920 x 1080
2020-05-04 15:09:00: Threads Used: 4 / 8, Memory Available: 22,559/32,705
2020-05-04 15:09:00: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:09:00: Audio frames decoding started.
2020-05-04 15:09:00: Video frames decoding started.
2020-05-04 15:09:00: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 11.000000
2020-05-04 15:09:20: Render Project Size: 1920 x 1080
2020-05-04 15:09:20: Threads Used: 4 / 8, Memory Available: 22,475/32,705
2020-05-04 15:09:20: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:09:20: Audio frames decoding started.
2020-05-04 15:09:20: Video frames decoding started.
2020-05-04 15:09:20: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 24.000000
2020-05-04 15:09:30: Render Project Size: 1920 x 1080
2020-05-04 15:09:30: Threads Used: 4 / 8, Memory Available: 22,456/32,705
2020-05-04 15:09:30: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:09:30: Audio frames decoding started.
2020-05-04 15:09:30: Video frames decoding started.
2020-05-04 15:09:30: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 41.000000
2020-05-04 15:09:43: Render Project Size: 1920 x 1080
2020-05-04 15:09:43: Threads Used: 4 / 8, Memory Available: 22,394/32,705
2020-05-04 15:09:43: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:09:43: Audio frames decoding started.
2020-05-04 15:09:43: Video frames decoding started.
2020-05-04 15:09:43: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 24.000000
2020-05-04 15:10:04: Render Project Size: 1920 x 1080
2020-05-04 15:10:04: Threads Used: 4 / 8, Memory Available: 22,517/32,705
2020-05-04 15:10:04: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:10:04: Audio frames decoding started.
2020-05-04 15:10:04: Video frames decoding started.
2020-05-04 15:10:04: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 13.000000
2020-05-04 15:10:20: Render Project Size: 1920 x 1080
2020-05-04 15:10:20: Threads Used: 4 / 8, Memory Available: 22,344/32,705
2020-05-04 15:10:20: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:10:20: Audio frames decoding started.
2020-05-04 15:10:20: Video frames decoding started.
2020-05-04 15:10:20: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 14.000000
2020-05-04 15:11:00: Render Project Size: 1920 x 1080
2020-05-04 15:11:00: Threads Used: 4 / 8, Memory Available: 22,478/32,705
2020-05-04 15:11:00: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:11:00: Audio frames decoding started.
2020-05-04 15:11:00: Video frames decoding started.
2020-05-04 15:11:00: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 18.000000
2020-05-04 15:24:28: Render Project Size: 1920 x 1080
2020-05-04 15:24:28: Threads Used: 4 / 8, Memory Available: 22,176/32,705
2020-05-04 15:24:28: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:24:28: Audio frames decoding started.
2020-05-04 15:24:28: Video frames decoding started.
2020-05-04 15:24:29: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 32.000000
2020-05-04 15:24:37: Render Project Size: 1920 x 1080
2020-05-04 15:24:37: Threads Used: 4 / 8, Memory Available: 22,044/32,705
2020-05-04 15:24:37: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:24:37: Video frames decoding started.
2020-05-04 15:24:37: Audio frames decoding started.
2020-05-04 15:24:37: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 33.000000
2020-05-04 15:24:46: Render Project Size: 1920 x 1080
2020-05-04 15:24:46: Threads Used: 4 / 8, Memory Available: 21,943/32,705
2020-05-04 15:24:46: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:24:46: Video frames decoding started.
2020-05-04 15:24:46: Audio frames decoding started.
2020-05-04 15:24:46: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 34.000000
2020-05-04 15:24:57: Render Project Size: 1920 x 1080
2020-05-04 15:24:57: Threads Used: 4 / 8, Memory Available: 22,034/32,705
2020-05-04 15:24:57: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:24:57: Video frames decoding started.
2020-05-04 15:24:57: Audio frames decoding started.
2020-05-04 15:24:57: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 33.000000
2020-05-04 15:25:28: Render Project Size: 1920 x 1080
2020-05-04 15:25:28: Threads Used: 4 / 8, Memory Available: 22,065/32,705
2020-05-04 15:25:28: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:25:28: Audio frames decoding started.
2020-05-04 15:25:28: Video frames decoding started.
2020-05-04 15:25:28: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 32.000000
2020-05-04 15:25:45: Render Project Size: 1920 x 1080
2020-05-04 15:25:45: Threads Used: 4 / 8, Memory Available: 22,027/32,705
2020-05-04 15:25:45: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:25:45: Audio frames decoding started.
2020-05-04 15:25:45: Video frames decoding started.
2020-05-04 15:25:45: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 35.000000
2020-05-04 15:26:14: Render Project Size: 1920 x 1080
2020-05-04 15:26:14: Threads Used: 4 / 8, Memory Available: 22,053/32,705
2020-05-04 15:26:14: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:26:14: Video frames decoding started.
2020-05-04 15:26:14: Audio frames decoding started.
2020-05-04 15:26:14: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 23.000000
2020-05-04 15:26:40: Render Project Size: 1920 x 1080
2020-05-04 15:26:40: Threads Used: 4 / 8, Memory Available: 21,947/32,705
2020-05-04 15:26:40: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:26:40: Audio frames decoding started.
2020-05-04 15:26:40: Video frames decoding started.
2020-05-04 15:26:40: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 24.000000
2020-05-04 15:26:49: Render Project Size: 1920 x 1080
2020-05-04 15:26:49: Threads Used: 4 / 8, Memory Available: 21,824/32,705
2020-05-04 15:26:49: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:26:50: Audio frames decoding started.
2020-05-04 15:26:50: Video frames decoding started.
2020-05-04 15:26:50: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 30.000000
2020-05-04 15:27:09: Render Project Size: 1920 x 1080
2020-05-04 15:27:09: Threads Used: 4 / 8, Memory Available: 21,906/32,705
2020-05-04 15:27:09: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:27:09: Video frames decoding started.
2020-05-04 15:27:09: Audio frames decoding started.
2020-05-04 15:27:09: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 28.000000
2020-05-04 15:27:24: Render Project Size: 1920 x 1080
2020-05-04 15:27:24: Threads Used: 4 / 8, Memory Available: 21,791/32,705
2020-05-04 15:27:24: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:27:24: Video frames decoding started.
2020-05-04 15:27:24: Audio frames decoding started.
2020-05-04 15:27:24: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 26.000000
2020-05-04 15:27:37: Render Project Size: 1920 x 1080
2020-05-04 15:27:37: Threads Used: 4 / 8, Memory Available: 21,887/32,705
2020-05-04 15:27:37: Preparing to play audio to: Lautsprecher (Jabra Link 370). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-04 15:27:38: Audio frames decoding started.
2020-05-04 15:27:38: Video frames decoding started.
2020-05-04 15:27:38: c587e833-4186-44ee-b9de-1adbeb1f195c: Seek after: 35.000000
================================
2020-05-04 15:28:26: ActivePresenter 8.0.6 (Release Build: 2020.04.28) started
OS: Windows 10 (build 18363), 64-bit edition. Version: 10.0 - 64 bit
CPU Count: 8
Hostname: Guy-Desktop. Memory: 32,705 MB. Available: 22,541 MB. Memory Load: 31%
Project Location: C:\Users\Guy\Documents\ActivePresenter
Disk Space: 487,385 MB (Free: 141,763 MB)
2020-05-04 15:28:26: TempDir: C:\Users\Guy\AppData\Roaming\ActivePresenter\temp
2020-05-04 15:28:26: Direct3D rendering mode: software
2020-05-04 15:28:26: Direct3D device type: 5
2020-05-04 15:28:27: Error while adding device to list: Windows WASAPI:Speakers (Realtek High Definition Audio): Invalid device
It will be difficult to send the project files because the size is 1.9 Gb already.
What I’ve noticed is that the crash only happens when the audio data has been edited in activepresenter. Than a crash happens regularly. When the audio has been edited in an external software and imported in activepresenter, than it’s fine.
Hi,
We could not reproduce the issue in our test. Please try to reduce the project size (ActivePresenter > Project > Shrink) and upload to a cloud storage site like Google Drive then email to us at support@atomisystems.com
Regards,