Active presenter won't load or open

Problem: tried reinstalling still not possible to open

ActivePresenter Version: latest

OS: mac latest


Hi JS,

How about restarting your MAC? Is there any message shown up?


i did twice already nothing

what should i do any help please?

Can you please try copying the ActivePresenter file in the setup package to another location such as Downloads or Desktop then run?

The other thing that you can try is deleting the folder at /Users/<your_user_name>/Library/Application\ Support/ActivePresenter.


worked, thank you so much