ActivePresenter Saola Animate Pricing Download

Active presenter won't load or open

(JS) #1

Problem: tried reinstalling still not possible to open

ActivePresenter Version: latest

OS: mac latest

Notes:

(Dao Viet Phuong) #2

Hi JS,

How about restarting your MAC? Is there any message shown up?

Regards,

(JS) #3

i did twice already nothing

(JS) #4

what should i do any help please?

(Dao Viet Phuong) #5

Can you please try copying the ActivePresenter file in the setup package to another location such as Downloads or Desktop then run?

The other thing that you can try is deleting the folder at /Users/<your_user_name>/Library/Application\ Support/ActivePresenter.

Regards,

(JS) #6

worked, thank you so much