Problem: tried reinstalling still not possible to open
ActivePresenter Version: latest
OS: mac latest
Notes:
Problem: tried reinstalling still not possible to open
ActivePresenter Version: latest
OS: mac latest
Notes:
Hi JS,
How about restarting your MAC? Is there any message shown up?
Regards,
i did twice already nothing
what should i do any help please?
Can you please try copying the ActivePresenter file in the setup package to another location such as Downloads or Desktop then run?
The other thing that you can try is deleting the folder at /Users/<your_user_name>/Library/Application\ Support/ActivePresenter.
Regards,
worked, thank you so much