Active presenter takes 5 -6 hrs for exporting a video of 20-30 mins. Sometimes even more time.?.plz check .whatis problem..and resolve it

YoGi_Sharma · November 2, 2017, 1:11am

Active presenter takes 5 -6 hrs for exporting a video of 20-30 mins. Sometimes even more time.???.plz check .whatis problem…and resolve it.

phuongdv · November 2, 2017, 1:25am

Hi,

Can you please let us know some information about export video options and computer configuration such as frame rate, video dimension, CPU speed?

Regards,

YoGi_Sharma · November 5, 2017, 5:01am

Plz ceck them and tell if you need more then also tell…

YoGi_Sharma · November 5, 2017, 5:02am

phuongdv · November 6, 2017, 1:28am

I guess your content contains an image or a video which has a very large original size so the issue occurs. Please also set the Video Size (%) option to 100 instead of 99.

YoGi_Sharma · November 6, 2017, 9:07am

The file contains a video file made in active presenter and one video having logo with some information made seprately.
There a three image as background.
Thats all what a my project have.
Can you suggest how to decrease expoting time now…???

phuongdv · November 6, 2017, 9:46am

Hi,
As I mentioned above. Please try:

Setting the Video Size option to 100.
Using smaller image sizes if possible ( < 1500x1500, for example).

I am not sure there is another way to decrease exporting time but if above solutions don’t help, please share your project and its external data folder named in the pattern PROJECT_FILE_files so we can check. You can upload files using Google Drive or something like that then send the link to us.

Regards,

abinesh_murugaiyan · July 20, 2020, 5:00am

Hi ,
me also facing same issue. If i record 1 hour video, it takes 2 hours to save recording video. Can you help me to reduce saving time?

PhuongThuy_Le · July 20, 2020, 6:27am

Hi Abinesh,

You can try downloading the new update version of ActivePresenter to see if it helps.
for Windows: https://atomisystems.com/apdownloads/ActivePresenter_v8.1.0_setup.exe
for macOS: https://atomisystems.com/apdownloads/ActivePresenter_v8.1.0_setup.dmg

Kind regards,
Thuy

Geethu_s_vijayan · November 23, 2020, 6:28pm

I too face similar problem. Its taking 2 hour for expoerting a 10 minute video

phuongdv · November 24, 2020, 1:50am

Hi Geethu,

Please share your project and its external data folder named in the pattern PROJECT_FILE_files if any so we can check. You can upload files using Google Drive or something like that then send the link to support@atomisystems.com.

Please also let us know your computer configuration.

Regards,

Bhaskar_Verma · March 8, 2022, 1:56pm

What is the solution to take less time to export video. It takes 3-4 hour to export video.

PhuongThuy_Le · March 9, 2022, 2:09am

Hi,

Basically, the export speed depends on several factors: resolutions, frame rate, video codec, content.
Therefore, long videos will take a long time to export.
In the next release version, ActivePresenter will be adding more enhancements like allowing users to select graphics devices for encoding video.
It’ll help improve video exporting speed.

Best regards,

miguel1900 · March 25, 2022, 7:07pm

Hi all,

Actually there is headroom for improve.

For me, videos are not exporting quite slow, but much more slow than it should; I have a RTX 3090 and a Ryzen 3950x, but when exportings they are almost in idle, with loads of 25% aprox. If they could be used at 100% I could use all my computational power (an any user, probably having the same issues globally).

Thank you and best regards,
Miguel

phuongdv · March 27, 2022, 9:11am

Hi Miguel,

Thanks for sharing.

We plan to release version 9 it in the middle of this year which supports selecting graphics card for encoding H.264 and HEVC.

Regards,

miguel1900 · October 20, 2022, 9:13am

Hi @phuongdv Dao,

With the version 9 already out, is there any news on this? It’s still sooooo slow in a super high-end machine.

phuongdv · October 20, 2022, 9:33am

Hi Miguel,

You can select video encoding device for the Windows version in ActivePresenter > Preferences > Miscellaneous > Video Encoder. This option doesn’t work well for some hardware, so we don’t set it as default.

If the problem still exists, please share the log of ActivePresenter so we can check (click ActivePresenter > Preferences > Miscellaneous > View Log).

Regards,

miguel1900 · October 20, 2022, 9:53am

Oh, thanks @phuongdv ! I can select now my RTX 3090. Unfortunately, it’s still quite slow, almost the same as the CPU. Here you are my stats under load:

Anyway, the CPU shouldn’t be that slow, as it’s a 32 thread processor. It’s like it’s using only one core (this is when rendering only with the CPU, of course):
(Look at next post)

And I’m leaving here the log:

================================
2022-10-20 11:06:17: ActivePresenter 9.0.1 - 64-bit build. (Release Build: 2022.10.06) started
OS: Windows 10 (build 19044), 64-bit edition
CPU Count: 32
Hostname: —. Memory: 32,681 MB. Available: 22,738 MB. Memory Load: 30%
Disk Space: 1,952,330 MB (Free: 386,501 MB)
Project Location: C:\Users-–\Documents\ActivePresenter
2022-10-20 11:06:17: TempDir: C:\Users-–\AppData\Roaming\ActivePresenter\temp
2022-10-20 11:06:17: -----------------LISTING GRAPHICS DEVICES---------------------
2022-10-20 11:06:17: DXGIAdapter: NVIDIA GeForce RTX 3090 (0-63869)
2022-10-20 11:06:17: DXGIAdapter: Microsoft Basic Render Driver (0-66958)
2022-10-20 11:06:17: DXGIAdapter NVIDIA GeForce RTX 3090 (0-63869) is used.
2022-10-20 11:06:17: --------------------------------------------------------------
2022-10-20 11:06:20: ---------------------LISTING AUDIO DEVICES------------------------
2022-10-20 11:06:20: Speakers (NVIDIA Broadcast) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{29404968-bf32-4aa6-b929-dfb19fa7373c})
2022-10-20 11:06:20: Altavoces (4- Sennheiser USB headset) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{79b8f248-7ebd-4e7f-a587-18b2c92915aa})
2022-10-20 11:06:20: Realtek Digital Output (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{a029cbff-b427-47b1-85b2-75e94cede180})
2022-10-20 11:06:20: VoiceMeeter Input (VB-Audio VoiceMeeter VAIO) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{ab988a5e-1d2e-4842-9d3a-80e8eeefa37a})
2022-10-20 11:06:20: Altavoces (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{c665d13d-083f-4885-a639-096081b5514c})
2022-10-20 11:06:20: Auriculares (Oculus Virtual Audio Device) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{c9cae7af-00de-435d-83b4-558299624e91})
2022-10-20 11:06:20: ME431 (NVIDIA High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{e7f4f9a8-046c-4ecb-b72e-1b47b1ab8669})
2022-10-20 11:06:20: Headset Microphone (Oculus Virtual Audio Device) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{4b70e295-72ed-4c48-9c29-329978996925})
2022-10-20 11:06:20: VoiceMeeter Output (VB-Audio VoiceMeeter VAIO) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 44100, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{617aa561-94e3-4914-9af6-ed2ef2767dcf})
2022-10-20 11:06:20: MicrÃ³fono (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{67413194-5238-440a-b172-6e88b1254419})
2022-10-20 11:06:20: MicrÃ³fono (4- Sennheiser USB headset) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{723b6b0c-4096-48f7-b9f7-153e8eee8c9d})
2022-10-20 11:06:20: MicrÃ³fono (NVIDIA Broadcast) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{c9ede078-59be-4ee4-976b-ac56865225b2})
2022-10-20 11:06:20: MicrÃ³fono (Iriun Webcam) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{d131d1b1-b48c-4636-91b5-ae6ced7ada92})
2022-10-20 11:06:20: --------------------------------------------------------------
2022-10-20 11:06:21: ---------------------LISTING WEBCAMS------------------------
2022-10-20 11:06:21: 1. Iriun Webcam - \?\root#camera#0000#{e5323777-f976-4f5b-9b55-b94699c46e44}{2a1f7d28-c666-4848-a04c-3b1a9f2546a2}
2022-10-20 11:06:21: --------------------------------------------------------------
2022-10-20 11:06:34: PrepareRibbonBar: 2784ms
2022-10-20 11:06:56: Checking updates for ActivePresenter v9.0.1…
2022-10-20 11:07:09: Opening project: C:\Users\Zigurat\Documents\ActivePresenter\video4_ilum_parte5.approj
2022-10-20 11:07:19: NVENC: Functions loaded
2022-10-20 11:07:19: NVENC: Initialized successfullly
2022-10-20 11:08:17: NVENC: Functions loaded
2022-10-20 11:08:17: NVENC: Initialized successfullly
2022-10-20 11:08:17: Encoder: Windows Media Foundation, Codecs: 10001 10002
2022-10-20 11:08:17: Encoder: NVIDIA GeForce RTX 3090, Codecs: 10001 10002
2022-10-20 11:09:03: NVENC: Functions loaded
2022-10-20 11:09:03: NVENC: Initialized successfullly
2022-10-20 11:09:15: NVENC: Functions loaded
2022-10-20 11:09:15: NVENC: Initialized successfullly
2022-10-20 11:09:16: Render Project Size: 3840 x 2160
2022-10-20 11:09:16: Threads Used: 8 / 32, Memory Available: 22,229/32,681
2022-10-20 11:09:16: Encoder: Windows Media Foundation - h264_mf
2022-10-20 11:33:18: ActivePresenter 9.0.1 (Release Build: 2022.10.06) shut down

================================
2022-10-20 11:39:20: ActivePresenter 9.0.1 - 64-bit build. (Release Build: 2022.10.06) started
OS: Windows 10 (build 19044), 64-bit edition
CPU Count: 32
Hostname: —. Memory: 32,681 MB. Available: 22,090 MB. Memory Load: 32%
Disk Space: 1,952,330 MB (Free: 386,059 MB)
Project Location: C:\Users-–\Documents\ActivePresenter
2022-10-20 11:39:20: TempDir: C:\Users-–\AppData\Roaming\ActivePresenter\temp
2022-10-20 11:39:20: -----------------LISTING GRAPHICS DEVICES---------------------
2022-10-20 11:39:20: DXGIAdapter: NVIDIA GeForce RTX 3090 (0-63869)
2022-10-20 11:39:20: DXGIAdapter: Microsoft Basic Render Driver (0-66958)
2022-10-20 11:39:20: DXGIAdapter NVIDIA GeForce RTX 3090 (0-63869) is used.
2022-10-20 11:39:20: --------------------------------------------------------------
2022-10-20 11:39:20: ---------------------LISTING AUDIO DEVICES------------------------
2022-10-20 11:39:20: Speakers (NVIDIA Broadcast) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{29404968-bf32-4aa6-b929-dfb19fa7373c})
2022-10-20 11:39:20: Altavoces (4- Sennheiser USB headset) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{79b8f248-7ebd-4e7f-a587-18b2c92915aa})
2022-10-20 11:39:20: Realtek Digital Output (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{a029cbff-b427-47b1-85b2-75e94cede180})
2022-10-20 11:39:20: VoiceMeeter Input (VB-Audio VoiceMeeter VAIO) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{ab988a5e-1d2e-4842-9d3a-80e8eeefa37a})
2022-10-20 11:39:20: Altavoces (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{c665d13d-083f-4885-a639-096081b5514c})
2022-10-20 11:39:20: Auriculares (Oculus Virtual Audio Device) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{c9cae7af-00de-435d-83b4-558299624e91})
2022-10-20 11:39:20: ME431 (NVIDIA High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{e7f4f9a8-046c-4ecb-b72e-1b47b1ab8669})
2022-10-20 11:39:20: Headset Microphone (Oculus Virtual Audio Device) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{4b70e295-72ed-4c48-9c29-329978996925})
2022-10-20 11:39:20: VoiceMeeter Output (VB-Audio VoiceMeeter VAIO) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 44100, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{617aa561-94e3-4914-9af6-ed2ef2767dcf})
2022-10-20 11:39:20: MicrÃ³fono (Realtek High Definition Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{67413194-5238-440a-b172-6e88b1254419})
2022-10-20 11:39:20: MicrÃ³fono (4- Sennheiser USB headset) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{723b6b0c-4096-48f7-b9f7-153e8eee8c9d})
2022-10-20 11:39:20: MicrÃ³fono (NVIDIA Broadcast) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{c9ede078-59be-4ee4-976b-ac56865225b2})
2022-10-20 11:39:20: MicrÃ³fono (Iriun Webcam) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{d131d1b1-b48c-4636-91b5-ae6ced7ada92})
2022-10-20 11:39:20: --------------------------------------------------------------
2022-10-20 11:39:21: ---------------------LISTING WEBCAMS------------------------
2022-10-20 11:39:21: 1. Iriun Webcam - \?\root#camera#0000#{e5323777-f976-4f5b-9b55-b94699c46e44}{2a1f7d28-c666-4848-a04c-3b1a9f2546a2}
2022-10-20 11:39:21: --------------------------------------------------------------
2022-10-20 11:39:22: MKAudioRecorder::Open: Device: {0.0.1.00000000}.{723b6b0c-4096-48f7-b9f7-153e8eee8c9d}, File: C:\Users-–\AppData\Roaming\ActivePresenter\temp\rl_20221020_113922_4orptyg6rv.wav, Params: codec: 0, format: Sample Format 5, channel: 2, frame_size: 0, rate: 48000,000000, bit_rate: 0, quality: 90
2022-10-20 11:39:22: Probing to record audio from: MicrÃ³fono (4- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Pa Sample Format: 1
2022-10-20 11:39:22: Failed to open audio stream. Error: Invalid number of channels.
2022-10-20 11:39:22: Probing to record audio from: MicrÃ³fono (4- Sennheiser USB headset). Channel: 1. Sample rate: 48000. Pa Sample Format: 8
2022-10-20 11:39:22: Open audio device successes!
2022-10-20 11:39:22: flt sample format is not supported, s16 will be used
2022-10-20 11:39:30: Opening project: C:\Users\Zigurat\Documents\ActivePresenter\video4_ilum_parte5.approj
2022-10-20 11:39:31: PrepareRibbonBar: 1202ms
2022-10-20 11:40:47: NVENC: Functions loaded
2022-10-20 11:40:47: NVENC: Initialized successfullly
2022-10-20 11:40:47: Encoder: Windows Media Foundation, Codecs: 10001 10002
2022-10-20 11:40:47: Encoder: NVIDIA GeForce RTX 3090, Codecs: 10001 10002
2022-10-20 11:41:12: NVENC: Functions loaded
2022-10-20 11:41:12: NVENC: Initialized successfullly
2022-10-20 11:41:20: NVENC: Functions loaded
2022-10-20 11:41:20: NVENC: Initialized successfullly
2022-10-20 11:41:21: Render Project Size: 3840 x 2160
2022-10-20 11:41:21: Threads Used: 8 / 32, Memory Available: 21,463/32,681
2022-10-20 11:41:21: Encoder: NVIDIA GeForce RTX 3090 - h264_nvenc
2022-10-20 11:41:21: RLMedia: Specified bit depth 121 not possible with the specified pixel formats depth 0

miguel1900 · October 20, 2022, 9:54am

Here is the CPU screenshot (new users can’t post more than 1 image in the same post):

phuongdv · October 21, 2022, 8:27am

Hi Miguel,

Thanks for your information.

If the CPU is strong, The Windows Media Foundation option maybe faster than the GPU option.
The current version is limited to export with 8 CPU cores only, we are updating to enable exporting with higher number of cores.

Regards,