Problem: after updating to the latest version of Active Presenter, it is unable to save long sessions (~28 min). I tested with ~15 seconds and everything works fine, but the actual video I tried to record is simply missing with the error message:
2021-05-15 20:31:26: Failed to copy the file ‘C:\Users\marku\AppData\Roaming\ActivePresenter\temp\rl_20210515_200219_pcwfc2f3mg_files\10000_Video_001.mkv’ to ‘C:\Users\marku\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled_files\10006_.mkv’ (error 5: Access is denied.)
2021-05-15 20:31:26: Failed to copy the file ‘C:\Users\marku\AppData\Roaming\ActivePresenter\temp\rl_20210515_200219_pcwfc2f3mg_files\10001_Webcam_001.2.mkv’ to ‘C:\Users\marku\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled_files\10007_Webcam_001.2.mkv’ (error 5: Access is denied.)
2021-05-15 20:31:26: Failed to copy the file ‘C:\Users\marku\AppData\Roaming\ActivePresenter\temp\rl_20210515_200219_pcwfc2f3mg_files\10002_Audio_003.wav’ to ‘C:\Users\marku\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled_files\10008_.wav’ (error 5: Access is denied.)
2021-05-15 20:31:26: Failed to copy the file ‘C:\Users\marku\AppData\Roaming\ActivePresenter\temp\rl_20210515_200219_pcwfc2f3mg_files\10004_Audio_005.wav’ to ‘C:\Users\marku\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled_files\10009_.wav’ (error 5: Access is denied.)
I looked in the temp directory, but there is no “rl_20210515_200219_pcwfc2f3mg_files” there. The short test I made is there though, and was copied successfully to the target folder, so it should not be an actual “access denial” problem…
Any way to recover the files or have I just wasted time…?
ActivePresenter version: 8.4.0
OS: Windows 10
Notes: Everything was fine before the update, so I’m sending the link for the log containing the update + trials (due to restrictions on #chars here)