Problem:I am getting an error message when trying to export HTML. “Could not export image Image_1”. First time ever, that I am getting this message and previous I have exported loads with no problem
Since we have checked but could not reproduce the issue.
Can you please send us the Image_1 and the log of ActivePresenter to support@atomisystems.com via email, so we can check?
To view the log: In Start Page, click Preferences (the Gear icon) > Select Miscellaneous > Click View Log.
The problem may also happen if you are opening the output files (by an Image viewer, for example) but run export that time. Please check if it is your case.
Don’t know what that means. However, this is one project out of 10 that I updated and exported HTML5. This is the only one with an issue. Therefore I don’t think that I am doing anything different to the others. No one else in my team have had this issue. Seems a bit random.
The file location of your project may be too long and exceeds the Windows limit. Can you please put it into a shorter path to see if the issue happens or not (for example \abc\project_name.approj)?