Problem:
The program keeps crashing when I’m trying to edit or a video in Active Presenter. It’s very slow to load as well.
ActivePresenter Version: Version 7.5.6
OS: Windows 10
Notes:
Problem:
The program keeps crashing when I’m trying to edit or a video in Active Presenter. It’s very slow to load as well.
ActivePresenter Version: Version 7.5.6
OS: Windows 10
Notes:
Hi,
Please try the following steps:
Regards,
Hi,
Thank you for the response. I have tried this but the issue keeps occurring. The program doesn’t crash as quickly but the video won’t play.
Can you please share the log of ActivePresenter so we can check?
To view the log:
Regards,
I mean the content of text file shows up when clicking the View Log button. If it is too long, please save it to a file then email to us at support@atomisystems.com
Regards,
Thanks for sharing the log. Can you please tell:
Regards,
According to the log, it seems to be a problem with your drive:
2019-06-12 13:59:08: Error: Error while saving project.
Error Message: disk I/O error
2019-06-12 13:59:14: Error: Error while saving project.
Error Message: cannot commit - no transaction is active
2019-06-12 13:59:56: Error: Error while saving project.
Error Message: cannot commit - no transaction is active
And, it seems you have no problem when working ActivePresenter in the previous sessions.
Can you please try to save project on the C drive to see if it can resolve the issue?
Regards,
Problem solved, thank you!