Active Presenter 7 Pro is crashing


Since August 10, 2019 Active Presenter 7 Pro has been crashing.

I cannot use the product. I am editing videos, but the program is crashing in other situations as well.

I made an update on my desktop. The desktop has been formatted. The operating system is Windows 10.

We need help, because we can’t stop video production now.

Thanks for listening!

Hi Claudio,

Please try the following steps to see if it helps:

  1. In Start Page, click Preferences (the Gear icon).
  2. In the Preferences dialog, select the Miscellaneous tab.
  3. Select Use software rendering instead of GPU rendering.
  4. Click OK and restart the program.

If the issue still persists, please send the report when the error report dialog appears. Please fill your email before sending and let us know so that we can proceed.